Head of IT Service Operations - Peterborough, United Kingdom - Taylor Rose MW

Taylor Rose MW
Taylor Rose MW
Verified Company
Peterborough, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are looking for a new
Head of IT Service Operations to join our Top 60 Law Firm. This role can be offered as Hybrid.

Taylor Rose MW is a Top 60 Law firm with a national footprint across England and Wales. We are committed to developing our employees and to delivering outstanding service to our customers.

Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their legal career.

This role involves but is not limited to the following:
Ensure the delivery of a reliable, supportable service and product catalogue,

Foster a department which values providing good user service and experiences across 2000+ users (and growing)

Develop and implement department and supplier SLAs, reporting monthly performance to the IT Operations Director and the Chief Information and Digital Officer (CIDO)

Provide expertise and advice at the most senior level on service-offering development and reporting performance to crucial business groups

Promote the standardisation of practices and automation where appropriate

Developing departmental business analysis expertise to obtain the requirements from all business departments

Develop staff engineering technical skills and business practices

Introduce practices to drive down outages and remedial demand arriving at the Service Centre

Oversee the introduction of basic ITIL standards, incident, change requests, problem management and related KPIs

Maintain, and develop the business and IT communications strategy and client reviews

Conduct vendor and supplier performance management, ensuring value for money

Ensure effective people management systems are deployed, deliver training and progression opportunities, and manage business succession needs while following company HR guidelines

Proven experience as a senior service centre manager (ITSM) or similar role

Strong knowledge of IT Service Management and ITIL process V3 or V4

Excellent vendor management and performance reporting skills

Fresh and energetic approach, focussed on delivering continuous improvement and promoting new ways of working

Experience in developing and maintaining the service and product catalogue

Skilled at ensuring technical resolving units provide services which meet the business outcomes of key business departments

Experienced in using service management activities to support digitisation programs

An organised approach to the role, planning strategy, budgets and results for each FY

Excellent communication, collaboration and leadership skills

Ability to work with and influence critical stakeholders

Ability to build supplier relationships, creating cost-efficient contracts

Ability to work under pressure and tight deadlines


Company Core Values:

Aspirations:
To be the best that you can be, motivated to do things better, works smarter, not harder, embraces changes, learn from mistakes, takes an interest in the vision of the business


Integrity:
Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas


Innovation:
Creative and Dynamic, Adaptable to change, seeks ways of doing things better, gets involved with work that makes a difference, continuously learns new things for personal development


Commitment:
Relationships for the long-term


Job Types:
Full-time, Permanent


Salary:
£65,000.00-£85,000.00 per year


Benefits:


  • Canteen
  • Casual dress
  • Company events
  • Company pension
  • Gym membership
  • Wellness programme
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Peterborough, PE1 5DD: reliably commute or plan to relocate before starting work (required)

Experience:

Senior Service Centre Manager: 1 year (preferred)

  • ITIL Process: 1 year (preferred)

Work Location:
Hybrid remote in Peterborough, PE1 5DD
More jobs from Taylor Rose MW
See all jobs of Taylor Rose MW