Customer Care Coordinator - Lancaster, Lancashire, United Kingdom - Persimmon Homes

Description

From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible.

Discover new opportunities to grow, learn new skills and release your potential.

We're Persimmon Homes, a FTSE 250 listed company and a leading UK house builder serving local communities across the UK and delivering around 10,000 homes a year.

We have 29 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.

We're looking for people like you, and this could be your opportunity to start Building Your New Possible.

We are excited to be recruiting for a Customer Care Coordinator to join our team. This role reports into the Customer Care Office Manager.

The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.

Providing an effective support function to our homeowners
Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team
Previous Customer Care or Service experience within a fast paced and busy environment
Experience within the housing or construction industry is desired but not essential
You must be IT literate, with a good working knowledge of Word, Excel and Outlook
Knowledge of COINS is an advantage but not essential as training will be provided

The Salary & Benefits package
Contributory pension
Life cover
Bonus

You can realise your full potential through industry-leading training and clearly signposted career paths. If this sounds like the place for you, apply today and start Building Your New Possible.

No Agencies please – Persimmon will not accept speculative CVs as a means of introduction.

We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination.