- Group Personal Pension with employer contributions
- Life Assurance
- Private health insurance
- Employee Assistance Program – with access to 24/7 counselling services, and information specialists covering a wide range of work, family, and personal issues, including health and well-being, legal, financial, and emotional issues.
- Cycle2Work Scheme
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Solutions Architect
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Specialist Buyer
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Solutions Architect
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Specialist Buyer
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Procurement Specialist
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Financial Accountant
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Idemia Winnersh, United KingdomSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, includin ...
Analysis Manager - Winnersh, Berkshire, United Kingdom - IDEMIA
Description
The role is hybrid with home office flexibility.Join our dynamic team as Service Delivery Manager/ Transition Manager at Idemia in Winnersh, UK, a leading organization dedicated to unlock the world and make it safer through our cutting-edge identity technologies.
Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world.
In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams, composed of 15,000 employees, work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
We are seeking a Service Delivery Manager to ensure the operational continuity of systems responsible for managing I DEMIA Public Security Travel & Transport activities, including border control and passenger facilitation flow.
Develops and implements maintenance strategies aligned with customer needs, encompassing spare parts management, software updates, and support team organization.
Coordinate and manage customer success engineers, whether internal , subcontractors, or third-party maintainers.Drives continuous improvement initiatives in maintenance strategies throughout the contract lifecycle, including effective crisis management and resolution.
Have a similar experience managing and delivering complex projects or services to clients.
Have an experience in project management managing a budget.
Utilize advanced project management tools such as MS Office and MS Project, along with client support management tools (e.g., CRM), to enhance technical reports and effectively manage client support.
Have good command of englishITIL certification
25 days holiday per year plus bank holidays
