Social Media Operations Manager - London Area, United Kingdom - Responsible Marketing Agency

Description

Who We Are

When brands act responsibly in the media and marketing environment their success deepens. Responsible marketing is a broad set of criteria. From a baseline of standards in brand safety, governance, and compliance through to essential and future proofing endeavours in sustainability, inclusion and diversity and ethical marketing practice. Our client's success hinges on making media and creative fit for progress.

The Role

We are looking for someone who will be responsible for driving the implementation of our client's social media transformation, ensuring this is delivered to time and expectations, as well as providing ongoing troubleshooting resource to the wider team as a social subject matter expert.

This role will report into the Global Social Operations Director, working alongside an in-house team of experts and agency personnel to align market requirements and global client needs.

We are looking for someone with a deep and thorough understanding of social media platforms, mainly Facebook, Instagram, YouTube and Pinterest, who is well versed in the operational side of those platforms. Brand-side experience is highly preferred, with experience dealing with local markets and social media related technologies.

What will you be doing?

Working alongside the Global Social Operations Director, you will:

• Help conceptualise and support the roll out of new and improved governance to support an advanced and refined social media ecosystem for our client
• Ensure compliance measures are built into the social governance model e.g. policies, procedures, and implementation of guidelines
• Work alongside a specialist social media agency and existing client in-house resource to ensure business as usual market requests and troubleshooting (e.g. page connections, onboarding of agencies, creation and merging of social accounts)
• Support the client's Global Social Lead in any transformation initiatives that require adjustment to global social operations
• Support the client with ongoing social compliance efforts, including the ongoing monitoring and remediation of local market social media accounts
• Work with the client's media team and media agency to leverage strategic global media partnerships to support with global social media operations
• Support the Global Social Operations Director for senior level media/marketing engagements as required.
• Attend ongoing team and agency meetings; both face-to-face, weekly conference calls and ongoing stand-ups
• Manage and analyse ongoing team workload e.g. logging market requests, adherence to SLAs and escalating as required
• Keep up to date with the latest social platform, product and technology innovations which will impact the clients' requirements

Skills and experience we'd like you to have

• Experience and understanding of the major social media platforms and technologies: Facebook, Instagram, YouTube and Pinterest, knowledge of platform possibilities and limitations is a must
• Previous experience and knowledge in implementing media and marketing solutions for clients/brands
• Able to demonstrate creative and critical thinking across a breadth of marketing challenges
• A self-starter who is good at problem solving and knowing when to manage upwards
• Combination of strong project management, client service and presenting skills
• Able to respond to client requests in a timely manner, consistently managing expectations
• Able to collaborate with people from other disciplines and internal and external stakeholders
• Demonstrate both creative and critical thinking across a breadth of marketing challenges
• Care about company culture and can contribute to a positive, motivating, and inspiring team culture. You are constantly learning and sharing knowledge with others
• Must be able to enjoy working in a start-up environment, able to manage the pace and ambiguity and prioritise work accordingly