- Leading supplier meetings and reviews to enable Nacro to monitor performance of suppliers and adherence to SLAs.
- Managing supplier related issues and escalations on behalf of the ICT team and internal customers.
- Take a lead role in building and maintaining relationships with individual suppliers.
- Define new requirements pertaining to suppliers and work with ICT management team to develop appropriate contracting terms of Nacro.
Information Technology Support Manager - Birmingham, United Kingdom - Premier Christian Communications Ltd
Description
ICT Supplier Support ManagerJob type:
Permanent / Full TimeHours: 40 hours (including 5 hours paid lunch breaks)
Salary:
£43,451- £46,883 per annum (depending on qualifications held)
Location:
Edmund House, Birmingham (with only occasional travel to Nacro or partner sites.) We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime.
We help support, house, educate, advise, and speak out for disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
Who are we looking for:
The role of the ICT Supplier Support Manager is to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA's) to enable good services to be provided to Nacro ICT users.
The post holder will take a lead role in managing ICT supplier performance and to continually improve the support that is available to Nacro ICT stakeholders.
Experience working with ICT suppliers in an outsourced environment.Conversant with ICT Service Desk ticketing software. Appreciation of project management methodologies.
Working knowledge of service delivery frameworks, with reference to supplier management and change control.
Understanding of ICT related data legislation.
Knowledge of quality management and improvement approaches.
Duties and responsibilities include but are not limited to:
We take pride in hosting over 140,000 jobs across all sectors for the nation's jobseekers, and supporting recruiters and employers with our quality services.
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