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Ellesmere Port

    Keyholder 16hr/20hr - Ellesmere, United Kingdom - Hackett

    Hackett
    Hackett Ellesmere, United Kingdom

    1 week ago

    Default job background
    Permanent, Part time
    Description

    Your mission

    :

    Support the Store Manager to maximise sales and profitability of the store through motivating the team to provide effective customer service.

    What will your objectives be?

    Customer service

  • Resolve customer inquiries and exceed store expectations.
  • Supervise transactions at the cash register to ensure accuracy and efficiency.
  • Supervise the team and prioritise all responsibilities to ensure that customer service has priority at all times.
  • Establish sales objectives and provide feedback to the relevant sales personnel.

    • Sales

  • Communicate the sale objectives to the team.
  • Promote and support sales activities.
  • Identify, analyse and propose any area of ​​sales development.

    • Financial

  • Control billings and stock losses within budgets to maximise profits.
  • Understand the KPIsof the store and take measures to improve them.

    • Image of the store

  • Maintain the organisation of the store and the visuals according to the image of the company.
  • Ensure that the store and warehouse are in order.

    • Team / People Management

  • Motivate the team to achieve results.
  • Resolve conflicts with team members in an efficient manner.
  • Identify training needs and supervise staff training.
  • Conduct information sessions and staff meetings.

    • Professional behavior

  • Comply with the company's clothing policy.
  • Develop and maintain good working relationships with all colleagues.
  • Guarantee that the store operates in accordance with current health and safety regulations.

    • Store management

  • Open and close the store when necessary.
  • Administrative management.

    • Requirements

    Required experience:

  • Experience in the sector for a minimum 2 years.
  • Training cycle.
  • Business Administration and Management.

    • What do we expect from you?

  • The Hackett spirit
  • Adaptability and Flexibility.
  • Results driven.
  • Negotiation and Influence.
  • Analytical thinking.
  • Team Leadership.
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