- To undertake the comprehensive administration of all referrals received into the teams.
- To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and be responsible for the security of the information contained within these systems
- To collate all relevant available information to enable the effective management of referrals received by the team.
- To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents. Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.
- To order and maintain sufficient levels of stationery and supplies for the Team.
- To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
- To attend meetings as requested by the teams and to take accurate minutes, process and distribute them as necessary.
- To continuously review administrative processes within the team and contribute to the ongoing development of the service with the Administration Manager
- To work with and support the manager of the Team.
- To work with and support the Team in their day to day work.
- Organise and maintain an efficient and effective filing system.
- Control and maintenance of health care records (including archiving and culling) as per Records Management Policy.
- To undertake such other tasks that may be required from time to time by the professional staff within the Teams.
- oGCSE in English and Mathematics or equivalent. oEvidence of recent further development / training to NVQ 3 or equivalent level.
- oEvidence of recent further development / training to NVQ 3 or equivalent level.
- Completion of PARIS Training
- oNHS Mental Health experience
- oSignificant administrative experience in a similar environment.
- oBasic understanding of mental health illnesses. oExperience of managing telephone referrals including dealing with difficult telephone calls
- oExperience of managing telephone referrals including dealing with difficult telephone calls
- oUnderstanding of administrative processes.
- oUnderstanding of confidentiality and data protection policies and procedures.
- Knowledge of mental health services.
- oAbility to utilise a range of IT programmes oAbility to work flexibly and to prioritise workload oGood verbal and written communication skills oAbility to communicate with service users oAbility to work as part of a team and individually oAbility to competently use and modify a database oGood organisational skills o Ability to form productive working relationships with multi-disciplinary staff
- Must be flexible and willing to work across mental health Services Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Administration Support - Stockport, United Kingdom - Pennine Care NHS FT
Description
Job summary
An exciting opportunity has arisen for a band 3 administrator to join our Stockport Access Team.
We are looking to appoint someone with significant experience who can deliver comprehensive administrative support to our practitioners and service users.
The post requires a 'can do' attitude with excellent communication and organizational skills and the ability to build good relationships and excellent team working skills, maintaining the trust values at all times. One of the key elements of the role is to communicate effectively with mental health service users and the general public in a confidential, sensitive and non-judgmental manner.
Previous applicants need not apply.
Main duties of the job
To provide efficient and effective administration support to the Access Team.
To undertake the administration of all referrals received into the team.
To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust's policies and procedures.
About us
Stockport Access Team is based within Stepping Hill Hospital Site. We are a small admin team delivering a comprehensive administrative service supporting our mental health practitioners, consultants and senior managers.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.
Job descriptionJob responsibilities
AFC 9/11/22 JME 22 Access Team Administrator Band 3
This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.
Person SpecificationEducation / Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills and Abilities
Essential
Work Related Circumstances
Essential