IT Support - Birchwood, United Kingdom - Matched Group
Description
ITSupport**
Salary: Basic £22,000 - £26,000 + £3,600 shift pattern + on-call bonus + qualifications + additional benefits
Location:
Warrington office + work from home (dependent on shift)
Shifts: 7 days early (7am - 3:30pm), 7 days late (3:30pm - 12am), 7 days off
Role:
Understand and resolve technical issues, escalate when needed
- Are you a Graduate with a Computer Science, IT Management or related Technical degree?
- Have you worked with Windows Server , VMware, and GUI tools to perform trouble shooting in your degree?
- Do you want a role where you will have huge amounts of progression, learning & development, and the opportunity to gain qualifications to progress your career?
We are working with a growing technology company who specialise in IT infrastructure solutions (design, architecting, configuring, implementation) and the management of Private and Hybrid Cloud Solutions for mid-market businesses.
They have a loyal and growing customer base that stay with us for our exceptional service and support, delivered by a highly skilled team.
They invest in people through development, training and support and are now looking an
ITSupportto monitor the incident logging system for new tickets, perform initial diagnosis and fix or where a solution is not available escalation to the 2nd line.
This is a brilliant opportunity for a Graduate to join a growing business who invest in training, development, and qualifications.
IT Support
- Responsibilities
- Monitor the incident logging system
- Perform initial diagnosis and fix where a solution is available
- Escalate 2nd Line Support queries when needed
IT Support:
- Requirements*
- Degree in Computer Science, IT Management, or related IT/Technical degree (university, BTEC, or Apprenticeship)
- University, school, or internship experience using Windows Server , VMware, GUI tools to perform trouble shooting
- Good problem solving and trouble shooting skills
- Strong communication skills both written and verbal
- Desire to learn new skills, pick up new responsibilities and meet new challenges
- Beneficial if you have knowledge / use of MS Exchange, SQL, Office 365, Azure
For more information, please contact Katie at Matched Group:1st Line Support / IT Support / Technical Support / Help Desk Support / Help Desk Analyst / Help Desk / Service Desk / Service Desk Analyst / Service Desk Engineer / Graduate IT / IT Graduate / Technical Graduate
More jobs from Matched Group
-
IT Support
Birchwood, United Kingdom - 2 weeks ago
-
Account Executive
South East London, United Kingdom - 5 days ago
-
Account Manager
London, United Kingdom - 3 weeks ago
-
Project Manager
Manchester, United Kingdom - 2 days ago
-
Mobile Developer
London, United Kingdom - 1 week ago
-
Customer Relationship Executive
Warrington, United Kingdom - 1 week ago