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    Application Support Analyst SQL - London, United Kingdom - Verisk

    Verisk
    Verisk London, United Kingdom

    4 days ago

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    Description
    We help the world see new possibilities and inspire change for better tomorrows.

    Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

    For more than 50 years, we've combined our unique data with advanced technologies in new ways to unlock meaningful insights about risk, moving forward to become a global leader in cutting-edge analytics.

    The Whitespace Platform went live in August 2019.

    It is a truly digital platform used by brokers and underwriters in the London market to agree the terms of insurance contracts, including writing and signing lines and issuing endorsements.

    You will be joining a growingteam ofSupport Analystswhoprovidehighquality support to ourever-growingcustomer base.

    As well as supporting our customers, you will use your Insurance experience to give guidance to and share knowledge with your team members.

    The rolewill normally bebased in our office in Bishopsgate, London, although at present the team isalso working from home.

    Part-time working remotely can be accommodated.
    The Support Desk operates on a rota system between 8am and 7pm Monday to Friday.
    Provide reliable, high quality support to our customersfor the Whitespace Platform and other applications,accurately loggingandtrackingissues and communicatingwith customers.
    Drive service improvements, team skill levels, operational efficiency initiatives and client results upwards, including process definition, documentation and deployment to the rest of the team
    Understandanddiagnosedata problems on the system, working with scripting languages and JSON data
    Experience working with customer technical teams who have a mixed level of understanding of authentication, including OIDC, B2B configuration and SSO
    Naturally driven to help colleagues and customers
    A reliable and diligent, enthusiastic and self-starting learner with a passion for exploring data, solving problems and working with new technologies
    Strong problem-solving skills – demonstrate ability to investigate and resolve a variety of software issues; from business process focussed to more technical and database issues
    Eager to learn and progress a career within our well-regarded Support team, while working closely with our analysts and developers
    Experience of providing support to Insurance practitioners would be beneficial

    For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale.

    We empower communities and businesses to make better decisions on risk, faster.

    At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

    For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.

    We value learning, caring and results and make inclusivity and diversity a top priority.

    In addition to our Great Place to Work Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companiesand by Forbesas a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

    And we are looking for people like you to help us translate big data into big ideas. Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
    Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
    Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

    Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

    Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
    Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

    Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

    Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

    We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

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