- Manage Level 2 case escalation to evaluate and recommend resolution.
- Document existing workflow with responsibility in process, system and vendor improvement.
- Maintain and review employee user guides to ensure information is current and relevant.
- Review WICA operations and data to ensure compliance and timely closure.
- Document existing workflow with responsibility in process, system and vendor improvement.
- Collaborate with Technology team on system related matters.
- Improve employee awareness and satisfaction through work on system, workflow and policy.
- Manage policy operations, vendor performance and relevant resources shared with stakeholders.
- Support annual renewal activities that are segregated into 3 policy tranches.
- Strong involvement in LSA annual dinner, as part of employee benefits team
- Maintain important documents for each LSA year to facilitate planning and reference.
- Participate in vendor negotiation and project planning.
- Good HR experience with knowledge in at least 2 areas: Medical Benefits, WICA, Business Travel, Employee Insurance, Vendor Management, Policy/Program Design, Project Managemen t
- Strong in MS Excel, Word, PowerPoint with an aptitude in application and understanding of IT tools and systems.
- Meticulous with ability to define roadblocks, identify gaps and implement solutions.
- Strong grasp in concepts to effectively design, negotiate and organize.
- Interact well at all levels to address employee queries, manage communications, solicit approvals and liaise with external vendors.
Senior Executive, Employee Benefits - United Kingdom - SATS Ltd.
Description
About SATS – Feed and Connect Communities
SATS is a global leader in gateway services and Asia's pre-eminent provider of food solutions. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers, and institutions. With heartfelt service and advanced technology, we connect people, businesses, and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.
Fulfilling our purpose to feed and connect communities, SATS delights customers in over 210 locations and 27 countries across the Asia Pacific, UK, Europe, the Middle East and the Americas. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit
ABOUT THE ROLE
SATS Employee Benefits team is seeking a self-driven individual who is passionate about enhancing employee well-being, optimizing value, and creating success. Working closely with the team, incumbent will play an active role in policy development and program improvement and provide clarity to operations complexity.
KEY RESPONSIBILITIES
Holiday & Medical Benefits
Work Injury Claims
Duty Travel (Business Travel)
Employee Insurance
Long Service Awards (LSA)
KEY REQUIREMENTS