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Customer Success Specialist - Banbury, United Kingdom - Contact Web Ltd

Contact Web Ltd

Verified Company

Banbury, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_
Looking for a new challenge? Do you have exceptional B2B and customer service skills? Looking for a great place to work with a company that really care? _

Maybe it's time for you to come and join us at Contact Web We are seeking individuals who are not only enthusiastic and efficient but also possess an outstanding phone manner.

This is an opportunity to join a dynamic team and contribute to the success and growth of an outstanding company.

About Us:

At Contact Web, we take pride in being a premier Contact Centre outsourcing business, dedicated to delivering exceptional service to our clients.

We are not your average call centre, we are passionate about creating a positive and fun work environment and we are currently opening the doors to welcoming a dynamic and motivated Customer Success Specialist (B2B)

Key Responsibilities:

Generate and qualify leads to set appointments for the sales team within primary and healthcare sectors
Take ownership of lead generation process, ensuring timely followups and accurate documentation in CRM systems
Maintain and update CRM databases with enriched data obtained through research and interactions
Collaborate with the sales team to provide necessary support and ensure seamless handover of leads
Continuously identify and suggest improvements to sales processes to increase efficiency and effectiveness
Demonstrate active listening skills to understand client needs and preferences, tailoring communication accordingly.

Essential Skills:

Previous experience in Business Development or Sales
Strong communication skills, both verbal and written
Exceptional interpersonal skills and ability to build relationships
Attention to detail
Customercentric attitude
Familiarity with CRM systems and data enrichment processes

Desirable (but not essential):

Experience in selling into primary and healthcare sectors
Experience in lead generating/appointment setting

Salary from:
£24,000

Hours:
Monday - Friday, 9am - 5.30pm

Location:
Banbury City Centre

Start date: 15th April 2024

Salary:
From £24,000.00 per year

Benefits: