- Maintaining a systematic filing system for the easy retrieval of documentation and information.
- Producing regular weekly/monthly reports as required by the TPS Centre (e.g. vehicle utilisation, customer queries etc.)
- Professionally responding to and dealing with customer communication to ensure total customer satisfaction.
- Ensuring compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
- Supporting the business to achieve high levels of process efficiency and cost control
- Administration and the accurate upkeep of customer database records in line with the data protection act.
- Ensuring all monies received (cash, cheques, cards etc.) are processed promptly and securely and managed in accordance with company policy and procedures.
- Post all cash payments and credits in the cash journal in the agreed timescales.
- Dealing with returning cash refunds to customers and keep accurate records.
- Sending all credit accounts credit notes to customers in agreed timescales.
- Updating and maintaining all cash journals with SAP.
- Where applicable, set up and maintain employee records and payroll.
- Provide admin support to the warehouse team e.g. credits / relocating stock.
- Previous administration experience with cash handling responsibilities is required.
- A customer centric approach, always striving to deliver service above customer expectations.
- Excellent planning and prioritisation skills to effectively manage a high workload in a pressurised and often deadline-focused environment.
- Excellent communication skills and the ability to build strong relationships with all key stakeholders.
- A high degree of IT literacy including Microsoft office particularly excel and outlook. SAP experience is desirable.
- Excellent organisational skills.
- £11.44 hourly salary.
- A life assurance plan and a company pension subject to T&C's.
- 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service (from 1st July 2022) plus bank holidays.
- Flexible and hybrid working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.
TPS Administrator - Lincolnshire, United Kingdom - JCT600
Description
TPS Administrator
Job summary:
As the Trade Parts Specialist (TPS) Administrator, you will provide comprehensive administrative support in relation to cash management, system/data maintenance and general administration in accordance with all company policies and procedures.
It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive
Key Responsibilities will include:
Qualifications:
Why join JCT600 and what is in it for you?
As part of our ambition to be best place to work, we offer:
Read more about our
Our Ambition:
At JCT600 we don't want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagues... we're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.
Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.
When you join JCT600, you don't just join a business, you become part of the JCT600 family - you're always a name, never a number.
JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.