Residential Operations Manager - Reading, United Kingdom - PMR

Description

Our Client are currently looking for a Resident Operations Manager to join their team at a luxury residential development based in Reading, assisting the Estate Manager with the on-site team.

Working Monday to Friday with the hours of 9am - 5:30pm.

Salary is £36,000 - £40,000 annually.

Duties include:

• Dealing with customer queries; verbally and in written form.
• Manage electronic data and e-mails, responding within 24hrs.
• Answering phones being the first port of call for anyone who calls the office, ensuring that phones are answered within 3 rings.
• Raising complaints with contractors when works aren't completed to a satisfactory standard.
• Follow up of H&S, FRA, Site reports and lift engineering works, ensuring that all reports are actioned appropriately under the supervision of the property manager.
• Completing minutes and site reports within 5 working days.
• Liaise directly with the Estate Manager to ensure that orders can be raised, and it is an appropriate fee to spend.
• Diary Management of the Estate Manager/ Site.
• To live our core values, do what you say you will do, contribute positively to our company culture and be someone your team can count on.
• To work effectively with other members of the team.
• Providing all-round excellent customer service
• Provide advice and information to tenants, residents
• Promote tenant and resident engagement