Scheduler - London, United Kingdom - Cadent Gas

Cadent Gas
Cadent Gas
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Scheduler - 6 month Fixed Term

Location:
Albert Road, New Barnet, Hertfordshire, EN4 9SH

Salary:
£27,266 - £32,078 depending on experience
Here at Cadent we're on an exciting journey of transformation and increased customer focus.

We're the UK's largest gas distribution network, connecting and keeping energy flowing to our customer's 12 million homes and businesses across the UK.

We're proud of our story so far and we're super powered up about what our future holds.

That's where you come in Join us as Scheduler and start a transformation journey adding real purpose and direction to your career and feel genuinely proud about what you do.


About The Role


As our Scheduler you'll give the Scheduling and Dispatch team assistance operating 24 hours a day, 365 days a year, to contribute to the achievement of departmental and Business objectives.

Our team is dedicated to safe guarding life and property, and a fundamental element of the role is to ensure the delivery of the standards of service to around 11 million UK customers in the networks operated by Cadent.

You'll play a key role in ensuring Cadent meets its regulatory standards and our customer objectives.


Key accountabilities of the Scheduler will include:

  • Delivering a 'right first time' service to all customers that interact with Cadent
  • If required, supporting to resolve customer enquiries & complaints from both internal and external customers, providing written, face to face or telephone response as appropriate in a timely manner
  • Contributing towards first contact resolution with customers, avoiding unnecessary 'handoff's' within our Business
  • Maintaining accurate data records
  • Assisting in the administration of 'Scheduling to Dispatch' activities, in line with guidelines, procedures and training
  • Assisting in the delivery of training of new staff where appropriate to ensure consistency of approach and compliance with standard processes and procedures
  • Participating in the measurement of individual and team objectives, to enable Business performance gaps to be identified and improved
  • Working well with and rely upon the members of your team

About You

  • Excellent communication skills
  • Proactive approach
  • High attention to detail
  • Exceptional organisational & time management skills
  • Ability to prioritise tasks

What's In It For You
Here at Cadent, we are committed to supporting our employees to get the best out of themselves.

For this role in particular we can offer:

  • Funding and support towards your professional accreditation
  • Ample opportunity for progression within the business
  • Mentoring and guidance opportunities

Benefits

  • We offer a host of benefits to suit your lifestyle and support your wellbeing

These include:
_

  • Annual bonus
  • Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
  • 25 days holiday, plus statutory days, and an option to buy more
  • Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
  • Strong focus on supporting you as an individual including:
  • hybrid working
- flexible working
- strong commitments to ED&I
- generous family provision policies

  • Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
  • My Offers membership card offering discounts and savings from hundreds of retailers
  • 2 paid volunteering days per year
  • Free gym access at the Ansty office, as well as a 'Gympass' scheme providing free or heavily subsidised local gym memberships


We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it.

Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what's possible for the role.


About Us


At Cadent we're excited to be part of the future of UK energy We've got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We're making a difference through innovation and new ways of working.

Together we're shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.


Diversity and Inclusion
Don't meet every single requirement listed?

We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive (disability) and the Cadent Military Community can't wait to welcome you


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