Director of Care, Quality - London, United Kingdom - Synergy Health Recruitment

Synergy Health Recruitment

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen for a Director of Care, Quality & Compliance.

The main support office where you will be based is in Bromley, Kent and you will also operate between this office and the portfolio of homes across London, Essex, Milton Keynes and Cambridge as required.

Reporting to the Chief Operating Officer (COO). This role is to ensure the provision of high-quality care, governance, legal, risk and assurance services to the business which enable us to meet the requirements for statutory and regulatory compliance.

As Director of Care, Quality & Compliance, you will be an inspiring leader, playing a pivotal role in continuously improving the efficiency and effectiveness of the team.

You will deliver excellent customer service, working cooperatively with the executivemanagement team and our regional leaders and their teams.

The success of this role and team, is dependent on the ability of this leader to integrate the mission of each care home and home care, led by their respective Regional Operations Directors along with the care, quality & compliance team.

Ensuring the teamare supportive, knowledgeable and a key source to turn to, for anyone working within our homes.

The Role:

Responsible for developing and embedding the quality, and compliance strategy.
To take a proactive leadership role to strengthen and enhance models of care across the group within the regulatory framework of the Care Quality Commission.
To assist in development and training, ensuring that quality and compliance is adopted at all levels of the organisation.
To oversee and advise colleagues in discharging their responsibilities by ensuring the organisation has an appropriately skilled and experienced Senior Leadership Team.
Establish the lead role for ensuring appropriate quality governance, assurance and reporting mechanisms are in place to provide assurance both internally and externally on the organisation's regulatory compliance and responsibilities.

Responsibilities:

Communicate with team members at all levels of the organisation and with internal /external stakeholders
Contribute to the design, implementation and monitoring of internal key performance indicators and metrics which enable the organisation to understand and improve its performance in relation to quality, risk, business continuity, safety, and compliance
Develop Care Models across all service lines and ensure all legislation and guidance is maintained to meet positive outcomes for residents
Actively engage with internal and external stakeholders and review and interpret new national guidance and legislation relating to clinical / integrated governance and quality improvements and identify local implementation for the organisation
Provide leadership, expert advice, reporting and support to the Chief Operating Officer, Senior Leadership Team, managers, and employees, on matters relating to quality and compliance and ensuring the COO is kept informed of relevant national strategicissues
Contribute to the design and delivery of quality, risk, governance, and compliance training programmes delivered by the Learning and Development Team.
Oversee compliance framework relating to the relevant regulatory authorities
Care Quality Commission (CQC) and other external review bodies and accreditation agencies.
Ensure the notification of serious incidents to the appropriate regulatory agencies, the Health and Safety Executive, commissioners and Local Authority Safeguarding Boards, oversee all external assessments of the companies' services (e.g. regulatory visits)and ensure recommendations from these are acted upon.
Ensure the development, implementation, monitoring and review of serious incident management, complaints, investigation policies, procedures, guidelines and training for the company, to ensure that services users get the best possible outcomes, and thatthe organisation learns from these events and takes proactive steps to reduce the chance of reoccurrence.
Liaise with insurers and ensure all highrisk cases are managed, with satisfactory outcomes
Ensure coroners case management is up to date and insurers are fully involved where applicable
To undertake any other duties as may from time to time be specified by the COO, CEO, and the Board, that is within the level and responsibility appropriate to the grade of post

SKILLS, COMPETENCIES, QUALIFICATIONS, EDUCATION AND EXPERIENCE:

Educated to degree level or equivalent qualification or experience (essential)
Extensive experience of working in a CQC regulated environment
Demonstrable evidence of change management (essential)
Evidence of working across a range of service provision, e.g. Care Homes, Domiciliary Care & Supported Accommodation (Essential)
Significant experience of policy writing and review
Working knowledge of current commissioning environment, current funding streams and national policy drivers as it relates to health and social care

The role offers a highly competitive salary plus

Benefits of joining us include:

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33 days Annual Leave (Including bank Holidays):

£5,000 car allowance and mileage:

- **Working with a well
- established, driven and motivated team**:

DBS Certificate paid for by Excelcare:

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Contributory Pension Scheme:

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Discretionary Company Bonus Scheme:

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Annual Salary Review:

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Comprehensive Induction Program:

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Refer a Friend Scheme rewarding up to £300 for every person you refer:

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Staff Appreciation Days:

- **Long service awards