Jobs

    Senior Account Manager - London Area, United Kingdom - Jenny Packham

    Jenny Packham
    Jenny Packham London Area, United Kingdom

    1 week ago

    Default job background
    Retail
    Description

    One of the UK's most successful and independent luxury fashion brands with global recognition, Jenny Packham has become the design house of choice when it comes to social dressing. The eponymous label now comprises ready-to-wear, resort, bridal, accessories and lingerie collections, with a 30 year track record of success. The brand is well known for a strong aesthetic and operates in a demanding marketplace and red carpets the world over are graced with Packham's designs worn by the most iconic, talented and influential women of our generation.

    Purpose

    We are seeking a dynamic and experienced Senior Account Manager to join our team. This role involves managing relationships with Bridal and Ready-to-Wear (RTW) clients, presenting new collections, and overseeing the daily operations related to account management. The ideal candidate will have a keen eye for detail, strong organizational skills, and the ability to thrive in a fast-paced environment.

    Responsibilities:

    Whilst not exhaustive your responsibilities will include –

    Customer Relationship Management

    • Build and maintain relationships with internal and external stakeholders.
    • Establish and maintain preferred ways of working and communication with key stakeholders.
    • Establish a strong knowledge of Jenny Packham products to better understand queries and advise customers.
    • Provide excellent customer service, including managing phone and email queries, booking appointments, completing orders, managing and resolving complaints, and ensuring all enquiries are responded to professionally and efficiently.

    Client Acquisition and Presentation

    • Identify and reach out to potential Bridal and RTW prospects and opportunities to help drive sales.
    • Showcase new Bridal and RTW collections.

    Account Management

    • Oversee and manage client accounts on a daily basis, and addressing any issues promptly.
    • Maintain databases with up-to-date client information.
    • Send out product samples to as needed .
    • Sample management including overseeing, planning and liaising with stockists on a weekly basis, updating sample monitor, events, customer publications, trunk shows, in-store model events, staff trainings and stock returns.
    • Sales Reporting: Produce and analyse weekly, monthly, quarterly and annual sales reports to monitor sales, highlight trends and inform the sales team of any other key data to inform decision making.

    Photography Coordination

    • Monitoring items that need to be photographed for Farfetch.
    • Scheduling photography slots and ensure timely completion.
    • Logistics - pack and send out samples for photography sessions.

    Sales Campaign Organisation

    • Prepare Carnet documents.
    • Create and manage price lists.
    • Intern Recruitment: Assist in recruiting interns to support the sales team, head office and for specific sales events.
    • Booking travel arrangements including tickets, models, and hotels.
    • Logistics Management: Coordinate van deliveries.
    • PR Coordination - liaise with the PR team on assets and identify key sales trends that could be targeted for marketing campaigns.
    • Key Customer Support - preparation for events including PowerPoint, excel, etc. presentations, staff training, merchandising, model events and trunk show.
    • Showroom preparation including creating a detailed timetable of appointments, pricelists, lookbooks and minisheets, preparing showroom materials, sample management, models, interns, research travel/accommodation, swing tags, show tickets, etc.

    Person Specification

    • Experience in a fast paced and varied Account Manager/ Senior Account Manager role, preferably in a luxury fashion brand
    • A proactive team player with a Can-Do attitude, lots of initiative
    • A natural planner who is well organised with the ability to prioritise effectively and work under pressure
    • Ability to work on own initiative with minimal supervision
    • Flexible and adaptable – comfortable with changing and competing priorities
    • Excellent communication skills both verbally and written
    • Outstanding customer service skills – 'aim to please' attitude
    • A good eye for detail
    • Strong numerical and analytical skills with the ability to collate and interpret data
    • Excellent IT skills with Microsoft Office suite (Excel in particular)
    • Ambitious and driven
    • Written and/or spoken French language skills would be a distinct advantage
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