- Responsible for meeting daily service needs (diagnosis and repair, routine preventive maintenance, installation and commissioning) and driving customer satisfaction
- Documents all service work and submits paperwork (or electronic equivalent) on a timely basis
- Orders, installs and returns parts and manages the repair parts cycle time (spare-part management)
- Ensures that tools and test equipment are properly maintained and calibrated
- Finds alternative solutions for customers if products cannot be repaired in time
- Seeks to provide technical support to customers and colleagues as required
Field Services Engineer - Cambridge, United Kingdom - ZEISS Group
Description
What you'll be doing.
Working within the department, at , we are looking for a to provide service and support to ZEISS customers from site survey and installation, through repairs, upgrades, remote support and maintenance to relocation and decommissioning. The Field Service Engineer takes care of all technical aspects relating to the product before and after sales.
We want you
With motivation and passion, you'll fit right in at ZEISS
We're looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what's possible. Who always strive to develop, accept responsibility, and take society into the future.
If you want to make a difference in return for great employee benefits and career development opportunities then get in touch
Your ZEISS Recruiting Team:
Carrie Holland, James Lawn, Madeleine Kelly, Melissa Prescott, Natarlee Lawrence, Suya Rolph