Contact Centre Agent x 6 - Reigate & Banstead, Surrey, United Kingdom - Huntress - Key Accounts
Description
A global insurance company based in Ipswich and Redhill are looking for a Contact Centre Agent to join their team on an initial 3 month assignment.
The Role
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes.
You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
Performance Objectives:Excellence
Forward on escalated calls in the correct manner
Maintain and develop knowledge of pension schemes
People
Provide support to the administration team
Support team members during busy periods
Work as part of an effective teamClients
Answer the phones and respond to members queries to set service standards
Provide an efficient, professional service to meet all client/members' needs and to promote the brand
Communicate with members via email
Make outbound calls when required
Financial
Hit individual (KPI of 50 calls per day) and team targets
Ensure timely completion of timesheetsMinimum Criteria & Skills:
Essential
Able to work to a high level of accuracy
Able to work well under pressure and meet targets
Interpersonal skills to include good written and verbal communication
Computer literate
Excellent customer service skills and a positive, customer focused attitudeAdvantageous
Experience in either DB or DC pensions administration would be an advantage
Experience working within a contact centre would be an advantageHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender.
As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE:
We can only consider applications from candidates who have the right to work in the UK