Customer Care Manager - Burntwood, United Kingdom - Chase Taylor recruitment

Chase Taylor recruitment

Verified Company

Burntwood, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Chase Taylor Recruitment are currently recruiting for a well-established window and door business, who are looking to employ an experienced Customer Care Manager that has experience working within the window and door industry.

They are looking for someoneto join their existing customer care team, so you will need to be able to work within a team.

You will effectively handle inbound contacts from house builders and property owners to resolve issues that are identified whilst the windows and doors remain under warranty

The role:

Organise repairs and remediation to new build and owneroccupied plots after our windows & doors have been fitted
Identify issues which need attention
Gain a greater understanding of the nature of the problem and how to resolve them
Order appropriate replacement parts
Manage and arrange for an engineer to attend the property to make repairs
Monday to Friday 9am to 5pm
Must have a minimum of 3 years' experience within a customer care role in the window and door industry
Have good organisation and communication skills
Be able to manage own workload
Be IT literate

If you would like to find out more information about this role, please click 'apply' or contact Chase Taylor Recruitment and reference quote MM3129