Referral and Advice Line Worker - Greenwich, United Kingdom - Housing for Women

Housing for Women

Verified Company

Greenwich, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Referral and Advice Line Worker
Greenwich

Salary:
£26,746.00

Location:
Greenwich

Level:
Entry Level

Deadline: 02/01/2023 23:59

Hours:37.5

Benefits: 27 days holiday; buy and sell annual leave programme; PerkBox; Health Cash Plan and more

Job Type:
Permanent

Our very friendly team in Greenwich borough is looking for a Referral and Advice Worker to deliver a high-quality telephone referral line service, including a full needs and risk assessment in order to provide men, women and children escaping domestic abuse,with a range of options including signposting to other agencies or access to refuge accommodation.

This role plays a key part in being the first step for people who have experienced domestic abuse to move forward.

Key responsibilities include:

Provide effective telephone advice, information and support to women, men and children who are living with or fleeing domestic abuse
Advise women, men and professionals via telephone on options for staying safe and independent or to access refuge accommodation
Provide effective telephone advice, information and support to other statutory and voluntary agencies who are seeking advice for their clients who may be experiencing or escaping domestic abuse
Cover the Referral and Information line working either 9:00am5:00pm or 10:00am
6:00pm

To be successful in this job you will require:

Experience of delivering support to adults from diverse backgrounds and with mixed abilities and complex needs in a supported environment, preferably in Domestic Violence Abuse (DVA) refuges
Demonstrable experience in providing support and assessing needs and risks over the telephone
Demonstrable experience of undertaking individual assessments including risk assessments and developing and delivering support plans
Understanding of local and national approaches to tackling domestic abuse including MARAC, child protection, social and voluntary services approaches/involvement
Excellent communication skills

Housing for Women is an independent organisation and we support women in London to challenge the inequalities they face.

As a charity and a registered housing association, we are proud to have housed London's women for 85 years; providing secure, affordablehousing and related services to help them make the most of the opportunities they have.