Senior Customs Operations Coordinator - Feltham, United Kingdom - Freightserve

Freightserve

Verified Company

Feltham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Freightserve recruitment are looking for a Senior Customs Operations Agent for a major Freight Forwarder based in the Feltham, Middlesex area.

Objective / Purpose of the Job_The Customs Operations Coordinator is part of the above department/branch. To provide an excellent customer service experience for our customers mainly handling Customs clearances required for Brexit as well as invoicing. May also include arranging shipment/deliveriesand any other functions as required.

Key Activities / Accountabilities

Senior Coordinator Element

Ability to lead local team in absence of the supervisor
Train new team members to company standards, customer service and job duties
Provide effective communication to team members, supervisors, management and customers
Maintain strong working knowledge of the company, it's processes/products/services

Coordinator Element

Good knowledge of customs formalities & legislation
Good knowledge of customs tariff
Good knowledge of IT systems and processes used within customs clearance
Good knowledge of the international transportation and logistics industry
Knowledge of logistic processes
Follow strict and time sensitive SOP's/KPI's to ensure compliance
Work closely with internal and external customers
Focus on customer service
Use of Next Gen/MS office as requested
Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
Month end department compliance
Cost control
Assist branch forwarders, Supervisors and line manager where required
Ensure all reports including internal and customer specific are completed within the deadline
Resolve queries from customers and suppliers
Ensure Best Practice models are adopted
Remain in contact with customers and suppliers to maintain relationships
To take part in customer reviews when required to build up visibility and relationships with customers.
Assist sales and management with customer development
Maintain clean desk policy
Operate within companies QA system
Any other tasks as directed by their Supervisor or line manager

As an agency we are fast becoming the number one Freight recruitment specialist. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry