Rms Business Officer - Newham, United Kingdom - Positive Employment
Description
Job Category:
Temp to Perm
Job Type:
Full Time
Job Location:
London Borough of Newham
Positive Employment is currently recruiting for a RMS Business Officer role in Newham
The successful post holder will be able to demonstrate providing an excellent level of customer service whilst dealing with repairs and maintenance requests and enquiries
DUTIES AND RESPONSABILITIES BUT NOT LIMITED TO:
- Deal with customer enquiries in a professional manner, and ensure that the service offered is courteous, helpful and accessible
- Manage and monitor complex complaints enquiries to resolution and be the point of contact for RMS for all Complaints and Members Enquiries for our customers and the Corporate Complaints Team
- Produce weekly and monthly reports on behalf of RMS detailing all complaints assigned to RMS
- Place repair orders on the repairs computer systems and maintain/update systems with current information whenever it comes available
- Being responsible for cost and budgetary expenditure to an agreed job limit. (£1000 currently.) Team collectively responsible for placing order worth in excess of £9.0m.
- Work as part of a team dealing with and processing telephone calls relating to repairs requests and repair enquiries
- To ensure that all the correct policies and procedures are followed and to keep up to date with procedure, policy and legislative changes
- To undertake outbound calls to meet the demands of the department
- Liaise with Repairs Inspectors and other parties on technical issues providing accurate information
- Undertake a range of clerical and administrative duties associated with repairs, and ensure necessary actions are followedup
- To attend training courses and to assist in the training and development of less experienced members of staff
- To raise, manage, plan organise allocate and coordinate and complete works orders allocated to the team and the contractors
Personal Requirements:
- Previous experience working in a similar role
- 3 GCSE's, Grades A-C, or equivalent including English and Mathematics
- 2 Years References
WORKING HOURS AND RATE:
- Mon
- Fri, 09:0017:00
- Rate: £20.59 p/h
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