Customer Success Manager - London, United Kingdom - Corporate Recruitment Solutions

Corporate Recruitment Solutions
Corporate Recruitment Solutions
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job Title:
Customer Success Executive (12 months FTC)

Location:
London

Salary:
Competitive
About
Customer Success Executive
My client is an award winning fintech lender who are disrupting the SME lending landscape. They have an end-to-end financial management platform allowing access to IF, credit control and Account receivables quickly and easily

After being backed by a large Tier 1 bank and Accountancy firm in the UK, they are now rapidly expanding and therefore growing compliance/KYC

Fantastic award winning culture recognised by Sunday Times creating a real opportunity to grow career with industry leading experts

As a
Customer Success Executive FinTech London your
responsibilities and duties will includes:

Service, Sales and Support - reactive and proactive

  • Captures and converts new sales prospects that flow through the inbound servicing channel. Upselling of subscriptions to existing customers and crossselling (lead referrals) of invoice finance products.?
  • Resolution of customer issues, including working with internal stakeholders to resolve and find solutions
  • The remit of the role operates across both reactive live servicing (inbound) BAU service and proactive (campaign/initiative) based settings.?

Drive tactical Customer Success

  • Identifies and delivers continuous improvements within the servicing environment, such as streamlining processes and ways of working to ensure smooth customer journey and also drive forward automation / customer selfserve solutions??
  • Proactively pushes the service excellence agenda forward by capturing, reviewing and acting on customer feedback to make direct improvements to the servicing.?

Essential Skills and Competencies of the
Customer Success Executive FinTech London

  • Prior experience in customer service, sales or customer success role and dealing directly with customers?
  • Proven experience with consultative selling to customers (upselling or crossselling) via remote channels?
  • Ideally experience within FinTech/ Financial Services
  • SME lending
  • Strong people skills / serviceminded?
  • Driven and resultsoriented individual?
  • Strong team collaboration skills and ability to influence senior stakeholders?
  • Must be comfortable with both servicing and sales, and working towards both customer satisfaction and revenue targets?
  • Emphasis on client delivery and the 'here and now', but with ability to work independently on driving forward continuous improvements?
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