Information Commissioner - United Kingdom - Waterways Ombudsman
Description
Background The Waterways Ombudsman Scheme is in place to ensure the independent handling of complaints made against the Canal & River Trust and other navigation authorities.
Working part-time and in a location of your choosing, you will take responsibility for all aspects of the ombudsman scheme.
This includes handling complaints from initial enquiry through to resolution, as well as managing relationships with, the Committee, and the Canal & River Trust and other navigation authorities, waterway organisations and the media.
You will also be responsible for administrative elements of the scheme, such as managing the website and preparing the annual report.
We're looking for someone with a solid understanding of how public or private sector ombudsman schemes work.If you haven't gained direct experience within one already, then you will certainly have worked at a senior level within a legal environment, dispute resolution system or similar.
You must also be able to work alone and in a highly autonomous way.For more information about the role and the scheme please visit the news page of the website at To applyPlease submit a CV and a letter of application outlining how you believe you meet the requirements of the role you are applying for, via the button below or directly to -ombudsman.
First and second stage virtual interviews will be held by the Waterways Ombudsman Committee from mid to late May with a view to final appointment soon after.