Customer Services Advisor - Bracknell, United Kingdom - The DX Group
Description
Customer Service Assistant Job Description
Interviews to take place week commencing 9 January 2023
Role Summary:
The Customer Service Assistant reports to the Customer Service Manager. The role of the Customer Service Assistant is to ensure the Service Centre understands and satisfies its Customer requirements.
It is also the responsibility of the Customer Service Assistant to provide solutions to a Customer issue from receipt to final resolution.
The role is to ensure DX Delivers Great Customer service - Every time.Essential Criteria:
- Good understanding and knowledge surrounding the Customer experience.
- Strong communications skills both written and oral with good networking skills with the ability to create relationships internally and externally.
- The ability to escalate and recommend improvements.
- Previous software operating skills applicable to the role including MS Office.
- A general passion to please and seek resolutions with the ability to influence and push back in a polite and professional manner.
- Ability to remain focused in a pressurised environment.
More jobs from The DX Group
-
3.5t Driver
Paisley, United Kingdom - 1 week ago
-
Call Centre Advisor 2 Man
Willenhall, United Kingdom - 3 weeks ago
-
Customer Service Advisor
Northampton, United Kingdom - 3 weeks ago
-
Supervisor
Barnsley, United Kingdom - 2 weeks ago
-
Night Warehouse Operative
Norwich, United Kingdom - 3 weeks ago
-
Traffic Clerk
Wolverhampton, United Kingdom - 3 weeks ago