Business Travel Consultant - London, United Kingdom - Top Recruit Ltd

Top Recruit Ltd

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

THE COMPANY
Our client have been a global leader in business travel for almost 30 years.

They are committed to their diverse teams who they appreciate are the reason they are the award-winning company they are today.

They are recruiting experienced business travel enthusiasts to become an important part of their continued success and growth.

THE ROLE

Our client is looking for an Out of Hours Business Travel Consultant to conduct business in an efficient and professional manner whilst adhering to company procedures and guidelines, you will work closely with the Team Manager as required to support the business objectives.

Key responsibilities:

To provide high level customer service to all clients internal and external to the required SLAs and standards
Assist with emergency actions, contingency plans, and out of hours requirements ensuring policies are adhered to correctly.
Work towards strict SLA's and KPI's whilst working professionally and efficiently.
Collaborate with all necessary departments regarding client activity to include any positive or negative behaviour, client complaints providing assistance to colleagues where needed
Ensure that all administration team tasks, both internal/external is of the highest standard
Ensure that all administration, both internal and external is of the highest standard.
To be fully conversant in all operational working practices
To be able to work flexible hours.
Assist with any additional tasks required as a business priority
To respond to any other reasonable duties/tasks as may be requested by your Manager or other departmental Managers.

THE PERSON

Key skills, experience and qualifications:

Exhibit positive team orientated behaviour, resilient and adaptable with the ability to remain calm and patient.
Proven attention to detail and maintaining company standards.
Extensive industry experience in all areas of the reservation process
Fully confident in all aspects of the GDS with excellent knowledge of fares and ticketing with the ability to turnaround fare calculations and ticket re issues.
Able to work independently and use own initiative to resolve problems and find a solution
Strong communication skills demonstrating a proactive response to client servicing at all times
Adept using Microsoft Office Software
Proven advanced industry experience in all areas of travel management operations is essential
Sound, proven SABRE skills with the ability to manage multiple reservations and PCC's
Extensive industry experience in all areas of the reservation process