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- Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers' needs internally
- Own shared responsibility for customer churn
- Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
- Own responsibility for invoice payments, renewals, contractual changes
- Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
- Identify up-sell opportunities and communicate them to the relevant business line owner
- Facilitate and support up-sell processes
- Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Maintain all information on customer activity within the CRM platform
- Fluent French speaker
- Experience in a Global SaaS software organization
- CSM / Client-facing Experience with Enterprise customers.
- Ability to work in a multicultural environment
- Knowledge and experience working in the Insurance industry, specifically Pricing – A Must
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
- Strong interpersonal skills, people person
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
- Willingness to travel extensively
- Motivation, flexibility, proactiveness, ability to work independently and as a part of a team
- This is an incredibly impactful role in the organization
- You will have the opportunity to work in a successful, fast-moving, mission-driven company
- You will have autonomy and growth opportunities
- You will collaborate with other creative and enthusiastic team members
- Earnix has competitive benefits with an all-for-one mentality
Customer Success Manager - London, United Kingdom - Earnix
Description
Job Description
We are looking to hire a French-speaking Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in France.
What you'll do:
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