Customer Service Representative - Neath, United Kingdom - Vibe Recruit

Description

Customer Service RepresentativeUp to £25,000 + early finish on a FridayFixed Term Contract (12 Months) My client based near Neath are seeking a Customer Service Representative to join their well-established successful business in the manufacturing industry.

The primary role of the customer service representative is to provide excellent customer service to a global customer base.

As a Customer Service Representative you will be require to:

Process all customer enquiries and purchase orders in a timely mannerTake "ownership" of allocated customers - sales order processing, progress chasing quotations, handling in-bound enquiries, making outbound calls to customers, handling customer complaintsDevelop strong interpersonal links with internal and external customersTake responsibility for customer information in system, monitoring and updating to ensure accuracyWork with other departments including finance, production, purchasing and logistics to ensure high levels of service are achieved and customer expectations are met.

Develop and build strong working relationships with internal sales and new business development teams.

In order to be successful in this role, you will need:

Proven track record customer service or internal sales role preferableGood IT skillsHigh level of attention to detailExcellent understanding of outstanding customer serviceProcess driven and great attention to detailGood communication and organisational skillsThis is a permanent role, Monday to Friday with hours of work being Monday to Thursday Friday For immediate consideration, please forward your CV to Saskia at Vibe Recruit today.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy