Customer Service Advisor - Bristol, United Kingdom - Babcock International
Description
Customer Service Advisor:
- Location: Bristol, GB, BS16 1EJ
- Onsite or Hybrid: OnSite
Job Title:
Customer Service Advisor
Location:
Bristol, Avon + Hybrid Working Arrangements
Compensation:
£22,878 + Benefits
Role Type:
Full time / Permanent
Role ID:
SF54858
At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Advisor at our Bristol site.
The role
As a Customer Service Advisor, you'll have a role that's out of the ordinary.
The focus for the role will be to handle queries of a varied nature across a realm of services not limited to:
rental provision, lease provision, and management, scheduled services, incidents, and events.
Day to day, you'll provide telephony and administrative support to a wide variety of vehicle focused activities including scheduling, maintenance, incident management and fines and charges.
- Using Babcock's booking system to administer all booking requests within agreed timescales
- Providing customers with confirmation of their booking and any further information required relating to that booking
- Provide support to suppliers on the timely return of Overdue Vehicle rentals
- Allocating a supplier to a booking checking it is from an authorised and contracted supplier listing relating to the requested schedule of rates (SOR) Code
- Liaise with both supplier and customer throughout the booking process
This role is full time working 37-hours per week weekly hours and will be based at our site in Bristol with hybrid working from home arrangements.
Essential experience of the Customer Service Advisor:
- Excellent communication skills and the ability to build rapport with the customer
- Ability to handle multiple contacts via all voice and nonvoice channels against strict key performance indicators (KPI's)
- Ability to identify customer needs and respond appropriately to them
- Excellent oral and written communication skills
- Organised with excellent attention to detail
Qualifications for the Customer Service Advisor:
- Educated to GCSE level C and above in English and Maths
Our Benefits
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10days special paid leave
- Holiday Trading is a benefit that allows most employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
Babcock International
For over a century Babcock International have helped to defend nations, protect communities, and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.
Closing date: 08/12/23
Job Segment:
CSR, Management
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