Provisioning Executive - Harrogate, United Kingdom - Context Recruitment Limited

Context Recruitment Limited
Context Recruitment Limited
Verified Company
Harrogate, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Provisioning Executive - Leeds
An exciting opportunity for an experienced Provisioning Executive has arisen with a market leading Telecommunication provider in Leeds.

This position has a key focus on ensuring provisioning stages are followed during product delivery to/onboarding of theirclients; whilst maintaining their exceptional level of customer care and service.

This client has rapidly expanded from acquisition and organic growth, and they are now seeking an ambitious technical support analyst to join their 2nd line technical support team.

They specialise in providing Cloud, Connectivity, UC & Collaboration servicesto a vast range of Enterprise scale businesses.


Further responsibilities:


  • Collaborate with other members of the Service Delivery and Escalations team to ensure tasks are completed in a timely manner
  • Produce documentation and reports on performance/timelines of order journeys
  • Work with the Escalations Manager to ensure that orders follow the shorter pathway from signature to billing
  • Adhere to our client's quality communications standards
  • Adhere to our clients Data Protection and Security clauses
  • Identify recommendations for process change when appropriate
  • Ensure provisioning conforms to our client's product SLAs

Experience required:


  • Exposure to provisioning Ethernet, ADSL and FTTx services.
  • Experience in Number Porting with an emphasis on port rejection resolution
  • Exceptional communication skills; both written and oral
  • A customer service focussed attitude
  • Analytical and practical problemsolving skills

Based in Leeds
**Paying up to £28k + numerous benefits
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