Sales Support Executive - Stoke-on-Trent, United Kingdom - Vodafone
Description
Location:
Stoke (Hybrid Working)
Salary:
Excellent basic salary plus bonus and Vodafone benefits
Working Hours:
Full time 37.5 hours per week – Mon to Fri
*Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things.
Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.
Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.
Who We Are
We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world.
With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity.With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
What you'll doHealthcare systems across the UK are under pressure from increasing demand and scarce resources. Digitisation and innovation through technology present an opportunity for structural change and efficiencies.
Vodafone Business is looking to support the sector through its market offering(s) with the opportunity to generate substantial incremental revenue growth and contribute to Vodafone's Digital Society ambitions in improving citizens' access to, and outcomes from, Healthcare.
Vodafone in Health has been created as a unique sector vertical, across the public, private and third sectors, recognising the potential to accelerate Vodafone's propositions into Health.
The purpose of the role is to support and help the Health Sales team in the customer experience.
This may range from opportunity development; supporting the navigation of an issue raised with Account Managers and how it is resolved within Vodafone; elements of bid management; and sales support.
The role is a great introduction into the sales environment and it is customer facing, enabling the Health team to build and grow the revenue base whilst providing best value to the customer.
You will:
Focus on the customer experience and outcomes whilst retaining existing revenues
Be working with the sales team and business development to identify opportunities within the market
Work across the whole Health team and provide day-to-day activities essential to the selling effort.
Build relationships with Vodafone support agencies to ensure that customer service operations meet expectations - driving improvements in customer satisfaction and customer experience.
Be managing workflows across wider Vodafone teams to assure timely resolution of queries/ requests.Who you are
You will:
Have a passion for technology and digitisation
Be highly organised and disciplined
Have strong communication and interpersonal skills
Have a positive, proactive and problem solving attitude
Have a good understanding of how your team collaborates and works with others in accomplishing your objectives
Have an understanding that the quality and timeliness of the work you produce will reflect on the effectiveness of the team
Have an appetite for continuous learning and development
An interest in Healthcare is helpful
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offerWe believe that taking care of our employees is the key to their success.
That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.
We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.
We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
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