Head of Infrastructure and Operations - Co. West Midlands, United Kingdom - PARENTPAY LIMITED

Description

Managing all infrastructure support tickets arising from business and IT support requirements and working to manage service and maintenance tasks.

The Infrastructure Ops Manager will oversee day-to-day activities of the Infrastructure Ops Team and will be responsible for and be proactive in ensuring that the businesses infrastructure including Data Centres, Azure, Servers, Networks, Storage and related systems are robust, resilient and high performing to meet the evolving needs of the ParentPay group and will work in partnership with the IT Engineering , Monitoring and Observability, IT support, Application Support Service Ops teams ensuring systems, services & infrastructure work reliably and securely.

Working closely with the Monitoring and Observability, IT Support and Engineering teams to triage all infrastructure tickets and escalate to the Engineering team when SME resource is required.

Develop the skills and competence within the infrastructure team to fulfil business requirements.

Working with the Service Ops teams to ensure the BAU handover process is followed for any new systems delivered by the project delivery team for production/services when they go live.

Work with the Application Ops and Infrastructure Engineering teams to create, manage and maintain OLAs including response times for incidents or problems, availability of servers supporting applications.

Experience of workloads of both on-premise data centres and Azure.
About ParentPay GroupParentPay Group brings together eleven brands that drive development in EdTech.

As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data.