Accommodation Night Concierge - Bristol, United Kingdom - Resolve Recruitment Services

Resolve Recruitment Services
Resolve Recruitment Services
Verified Company
Bristol, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
_
Accommodation Night Concierge, Central Bristol_

Resolve Recruitment are proud to be working with one of the most successful Student Accommodation Sites. Due to continued growth, our client seek an experienced Night Concierge to join their team


Overview:


Ensures a smooth transition from day to night community operations through contributing to an exceptional 24/7 resident experience, delivering outstanding customer service, whilst maintaining the highest standards of safety and cleanliness within the community.


Core Responsibilities:


  • Act as a role model at all times by demonstrating the core values
  • Provide reception, administration, and exceptional customer service and safety support (including key management and handling lock outs)
  • Ensure all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours checkin and checkout
  • Prepare and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively
  • Provide a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance
  • Manage common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills
  • Ensure a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls
  • Reporting in the handover/security handover book all issues encountered during the night
  • Maintain the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary
  • Maintain positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities
  • Maintain an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times.

Skills & Experience:


  • A good general education with demonstrable written and numerical skills.
  • Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
  • A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.
  • Excellent customer service skills and significant experience in a similar accommodation/hospitality/leisure or reservations/membership environment.
  • Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail
  • Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience

Package & Hours:


  • Working 20:00pm 8:00am 4 on 4 off
  • A starting salary of up to £22,672 basic + 5% annual bonus (Performance based)
  • Excellent career development and ongoing support
For more information about this rewarding and exciting Accommodation Night Concierge, please APPLY TODAY.


Key:
Accommodation Night Concierge, Customer Service Advisor, Customer Service Executive, Customer Service, Call Centre, Central Bristol.

IND1


Job Types:
Full-time, Permanent


Salary:
From £22,672.00 per month


Schedule:

  • Monday to Friday
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Bristol: reliably commute or plan to relocate before starting work (required)

Work Location:
One location


Reference ID:
Night Accommodation Con
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