German Speaking Customer Service Advisor - Sunderland, Tyne and Wear, United Kingdom - Bonbon Languages

Description

German Speaking Customer Service Administrator (12 Month FTC)


Video about :
Sunderland, UK (Hybrid: 3 days on-site, 2 days remote. May consider 2 days a week in the office
5 hours per week normal office hours
Join a dynamic team at a renowned outdoor wear company known for its innovation, quality, and sustainability.

With a significant focus on the German market, the company's brands are expanding their presence and achieving growth in this region.

This is a great opportunity for anyone who loves the sound of the outdoor retail sector. Some enquiries come in via phone
Providing a great customer experience
Managing relationships with larger accounts, such as Amazon.
Supporting smaller retail partners also
Keeping accounts informed about progress and any delays of deliveries and orders
Utilizing Excel to navigate data relevant to customer queries.
Experience as an account manager or contact centre
Fully fluent in German - 80% of the work will be in German, 20% English
Or in any other admin or customer service roles would be great

The executive will join a team of 11 dedicated Customer Ops Executives for the DACH market, among a larger group of 35 executives, where collaboration and peer support are pivotal to success.

Offers a gateway to varied career opportunities within the company.
Provides excellent career progression prospects.
Exposure to looking after significant accounts, providing great exposure

Newly refurbished office located by the river, designed with an outdoors theme, which is a vibrant and sociable workspace.

Includes a competitive benefits package

The selection process will be concise, potentially completed in one stage, including competency and scenario-based questions, with a key focus on assessing German language skills.

The interview can be conducted remotely or on-site, tailored to ensure a comprehensive evaluation of skills and fit.
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