Service Desk Analyst - Coalville, United Kingdom - PLANET RECRUITMENT SERVICES LTD

PLANET RECRUITMENT SERVICES LTD

Verified Company

Coalville, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary: 20k-25k

Location:
Coalville (Leicester)

Position: 1st Line Support Engineer
Our client are an IT Reseller based in Coalville, Leicestershire, LE67. Specialising in Product Supply, Virtualisation, Engineering Installation and Helpdesk Support Services. We are currently looking for a permanent member of staff to expand our helpdeskand engineering department.

In addition to supporting our Helpdesk, you would also assist in the pre-configuration of customer's hardware prior to delivery to site.

Although you will be predominantly working in-house, on occasion there may be a requirement to work on a client site.

For example, this may be to assist in the rolling out of equipment as part of a solution. Should work on-site be required, this would be alongside a more senior engineer to assist. Both in-house and manufacturer training courses and accreditations will beachieved, with goals set for continual development.

Skills required and Duties/responsibilities include, but are not limited to:
Be polite and confident

Have an excellent telephone manner

Be well-organised and thorough,

Ability to work under pressure

Good first-time fix rate

Good Troubleshooting skills and diligence

Supporting customers via telephone and use of remote-control support software.

Configuration and setup of customer hardware, prior to site rollout.

Use of our In-house Helpdesk Application Software

Technologies you will require experience of at a support level.
Microsoft Windows Environment, Desktops and Servers

Microsoft Office

Office 365 administration and management

Backup Solutions

General Networking

General Desktop Applications

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Planet Recruitment is an Equal Opportunities Employer.