Desktop Support - Woking, United Kingdom - Adroit People Ltd.

Adroit People Ltd.
Adroit People Ltd.
Verified Company
Woking, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Perform remote troubleshooting through diagnostic techniques and pertinent questions

  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problemsolving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Followup and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Salary:
£40,000.00-£42,000.00 per year


Ability to commute/relocate:

  • Woking, GU21 5BJ: reliably commute or plan to relocate before starting work (required)

Experience:

Desktop Support: 5 years (preferred)


Work Location:
One location
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