Technical Specialist - Birmingham, United Kingdom - SCC

SCC
SCC
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

About The Role:


Role
:
Technical Specialist - Infrastructure

Location
:
Hybrid working - Remote / 1 day per week in Birmingham

Contract Type:

Full Time / Permanent

Salary / Package
:
Up to £45,000 + Car/Allowance plus large company benefits and access to fantastic personal development opportunities

Why SCC?

  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working in line with role requirements
  • Career development and lifelong learning opportunities
  • Opportunity to join Europe's largest privatelyowned IT Company

Key Responsibilities:


  • Supporting some of our highest profile customers across a range of Infrastructure technologies.
  • Supporting the DCS Infrastructure engineering team in the advanced troubleshooting of customer's environments
  • Managing incidents and problems appropriately within agreed service levels
  • Identify Technical Problems and potential Service Improvements across customers Virtualisation and EUC environments
  • Participate in an oncall technical escalation process outside of UK Business hours

Key Skills/Experience

  • Advanced technical knowledge of Exchange technologies (Exchange, Office 365, ISA / TMG / Forefront, Symantec Enterprise Vault, Mimecast, Websense, BES)
  • Strong background with core network, computer and storage technologies in largescale deployments
  • Ability to troubleshoot complex, technical, multisite and multidisciplinary problems and incidents
  • Possess excellent customer service skills
  • Demonstrate the ability to work with colleagues and stakeholders at all levels

About Us:


SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences.

We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.


We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment.

No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

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