Operations Specialist - London, United Kingdom - United Trust Bank

United Trust Bank

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Role Purpose:

Administration support of live agreements and General administrative Customer Services and Inlife Operations duties.
To provide all customers with a welcome pack to UTB following the on boarding process.
Ensure all AF contracts are scanned and available on Virtual Cabinet for review.
Provide administrative support within the Customer Services team including calculating settlement figures, dealing with customer enquiries and updating customer details.
To perform bank reconciliations and post receipts correctly to the appropriate agreement.
To manage Stocking Loan activity.
To ensure that all end of lease activity is performed accurately.

Responsibilities:

Ensure all Key controls are adhered to including working within the current signature list, clear desk policy, completing compliance training within deadlines. Logging customer complaints.
Challenge relevance of established business practices and display a solutions focused attitude to all problems faced.
Ensure all welcome packs are completed and mailed within 2 weeks hours of receipt of activation of agreement.
General file maintenance and updating Banks accounting system and information databases to enable the production of good quality management information and reporting.
Assisting the operations team with any administrative support as required.

Skills and Experience Sought:

A working knowledge of Asset Finance
Strong attention to detail
A knowledge of Word and Excel and the ability to manipulate information databases
Ability to work with figures, manually calculate where necessary and translate information into reports
Ability to communicate accurately, both written and verbal
Time management skills with the ability to prioritise and work under pressure to tight timescales with attention to detail.
Team player

Remuneration and Benefits:

Competitive Salary and Bonus package
26 Days Holiday
2 Wellbeing Days
Contributory Pension
Life Insurance / Income Protection / Critical Illness cover
Private Medical Insurance
Season Ticket Loans
Excellent career development opportunities and where appropriate sponsorship of a relevant qualification