Renewals Advisor - London, United Kingdom - Page Personnel Public Sector & Not for profit

Page Personnel Public Sector & Not for profit

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Vital to continued growth plans, this role is responsible for providing integral support to the property management, lettings, and the wider team to ensure we offer a first-class service to our customers, increase rental income, and retain our customersfor as long as possible.

Client Details
A leading G15 Housing Association.

Description

Key responsibilities:

Proactively manage and negotiate tenancy renewals and rent increases.
Carry out market research to set rents for renewal tenancies.
Provide expert advice to achieve the best possible outcomes for all parties.
Negotiating new tenancy terms (i.e. rent setting with management sign off, period of tenancy, etc.) for renewals.
Ensure rents are set in line with the market and that Folio meets its legal and regulatory requirements.
Work to company targets to ensure high levels of renewals and rent increases are maintained.
Generate tenancy agreements for all tenancy renewals ensuring all property data is correct. Send tenancy agreements to tenants for signing, filing all returned agreements, and sending a copy to the tenant for their records.
Own and manage the deposit process liaising with the DPS for any deposit deductions on receipt of instructions from the property manager's, dealing with all DPS income and correctly coding income, processing all single claims & deposit disputes.
Conforming to right to rent and all legislative requirements ensuring you have received the correct VISA and passport details and making copies of documents these documents for the tenancy file.
Managing the 'change of tenant process' liaising with the team and working in line with the tenancy renewal process.
Provide detailed reports on KPIs and contribute to committee and board meeting reporting and be able to present strategies and updatesto senior management teams.
Work with the systems in place to ensure rent and tenancy accounts are set up correctly.
Build and develop professional relationships with all parties.
Keep systems, databases, and tenancy files up to date always ensuring a full audit trail exists.
Carry out adhoc market research and undertake projects and writing reports as and when required by management.
Managing complaints relating to the renewals process or any other tasks within your responsibility.
Promote the Folio brand internally and externally and increase exposure.
Ensure all legal and contractual requirements are met

Profile

Recent experience of working in a sales and customer service environment
Recent experience of working in a target driven role
Recent experience in a fastpaced administrative role.
Good understanding and experience of working in the private rented sector
Good understanding of the relevant legislation, statutory and regulatory requirements related to the private rented sector
A good understanding of the private rented tenure and the processes related to letting and managing privately rented property

Job Offer