Hotel Manager - London, United Kingdom - The Bentley Hotel

Description

About the Bentley Hotel

The Bentley Hotel 5-star deluxe boutique hotel puts you in the heart of London's Kensington district in close proximity to some of London's most exclusive shopping houses, Royal Parks and museums. The Hotel perfectly captures London's mix of opulence and luxury. The interior exudes grandeur with all 64 rooms and suites fusing impeccable comfort with elegant style. Widely acclaimed as one of the grandest hotels in London.

Nearest tube station: Gloucester Road

Hotel Manager

An opportunity has arisen for a Hotel Manager who can maintain strong existing relationships with our long standing and diverse clientele and equally diverse workforce.

In your role, you will be responsible for leading and supporting the team for the day-to-day management of a successful hotel operation. You will ensure the delivery of exceptional service & standards across all areas.

What you will be doing ...

·You will be responsible for the commercials of your property and overall performance of the Hotel.

·Stay up-to date with financial results (budget vs actual) in sales and cost areas and ensure that sales and profit are maximized.

·Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.

·Ensuring the hotel is fully compliant in all aspects of legislation including H&S, hygiene and any other relevant legislative obligations ensuring the safety and wellbeing of the hotel, guests and colleagues.

·Training being carried out on a regular basis paying particular attention to statutory requirements.

·Control expenses and recommend and implement measures to control them.

·Fully understand the market needs and desires for each operation and ensure that the relevant products are developed by the management team.

·Be available to meet with guests and help Department Heads deal with discerning or unsatisfied guests, responding to guest complaints in a timely and empathic manner.

·Closely monitor guest feedback, communicate feedback results and make recommendations for improvement.

·Manage performance of all direct reports in line with the company policy (Coaching, performance issues as they occur).

·To demonstrate a good hands-on, considerable experience of managing F&B and conference and banqueting is desirable.

What we're looking for...

·You are an experienced, commercially savvy operator and have prior experience in a similar role.

·You have a hands-on approach and are willing to roll up your sleeves and work shifts if required, side by side with the team.

·You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.

·Be able to adapt quickly to changing business needs.

·A solution-based approach to managing the teams.

·Clear understanding of the diverse requirements of central London hotel clientele with the ability to manage their expectations.

·At least 5 years' experience in senior management role in a 4/5 -star hotel.

·Demonstrable achievements in improving customer satisfaction and profitability.

·Working with a culturally diverse workforce.

·Experience with project management.

·Combination of operational experience in both Rooms and Food & Beverage.

And what do you get in return?

·Competitive salary

·28 days holidays (Including bank holidays)

·Meals provided when on duty.

·Staff rates for friends & family across all the company hotels (subject to availability)

·Workplace pension

Besides generous F&B benefits and reduced hotel rates across our hotels subject to availability & completing a successful 3 months probationary period .This role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of. Subject to successful probationary period.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

The Bentley Hotel is an equal opportunities employer,

Due to the high volume of applicants, we will only respond to candidates with suitable experience.

If you are interested, please apply for the great job opportunity at our 5-star deluxe boutique hotel.