Income Officer - Staines-upon-Thames, United Kingdom - A2Dominion Group
Description
Income Officer
Location – Staines /Hybrid
Salary – £31,097
Contract: 12-month FTC,Full time (35 hours per week)
About us
We are one of the UK's leading housing associations. Our vision is toimprove people's lives through high-quality homes and services.
Weoperate across London and southern England, providing affordable, private andsocial rented homes, student, NHS and temporary accommodation, as well assupported housing and homes for older people. We also offer high-qualitysustainable homes for sale and shared ownership, available through our FABRICAby A2Dominion brand.
Whilstwe take a commercial approach to house building, all the profits the Groupgenerates are reinvested into supporting our social purpose, helping to delivermore homes and services for customers.
About the role
As an Income Officer , you will be managing income collectionwork in accordance with A2Dominion's policies, procedures, and targets. Thisincludes assisting residents who find themselves in financial difficulties.
More about the role
• To manage and monitor residents accounts and to recover outstanding moneyin accordance with policies and procedures.
• To provide advice and assistance to residents on all relevant benefit anddebt issues
• To represent A2Dominion in court at possession hearings and at evictionswhere relevant.
• To ensure IT systems are regularly updated and effective manual recordsystems are maintained.
• To liaise with relevant external stakeholders (County Courts and LocalAuthorities) to enhance performance and ensure compliance with Service LevelAgreements are met
• To work as part of the income team to ensure individual and team targets aremet and that KPI's are achieved
• To produce arrears performance reports as required.
More about you
• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
• Experience of delivering a customer orientated service
• Experience of debt recovery / credit control (advantageous)
• Good working knowledge of Word, Excel and Outlook
• Excellent verbal and written communication skills
• Knowledge of welfare benefits and housing benefits (desirable, notessential.)
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded andhave a choice of flexible benefits, salary exchange benefits, and rewards anddiscounts that work for you, wherever you are in your life.
Weoffer a wide range of staff benefits. For this role, these include:
• 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development.
Inaddition, all permanent and fixed-term employees receive a generous annualallowance of up to £300 to use towards health and lifestyle benefits for bothyou and your family.
Wealso operate a Cycle to Work Scheme whereby employees have access to cyclingequipment throughout the year and can pay via monthly salary deductions.
Whatever the role, we want you to bring your knowledge and experience to playyour part in improving people's lives.
Ifyou require a reasonable adjustment during the recruitment process, pleasecontact our Talent Team to request:
A2Dominion Group is a Disability Confident Employer which meansthat we are committed to employing disabled people and will:
• actively look to attract and recruit disabled people
• provide a fully inclusive and accessible recruitment process
• offer an interview to disabled applicants who meet the minimum criteriafor the job
• be flexible with assessing people so disabled applicants have the bestopportunity to demonstrate that they can do the job
• make reasonable adjustments as required
AtA2Dominion Group, we recognise the positive value of diversity, promoteequality and inclusivity in our hiring processes. We always aim to recruit theperson who is most suited to the job and welcome applications from people ofall backgrounds – men and women, people of all ages, sexual orientations,nationalities, religions, and beliefs.
Meeting the role requirements
We recognise that some females will only apply for a role ifthey meet 100% of role requirements. If this sounds like you, we'd stillencourage you to apply and also to arrange a call with one of our recruitmentteam to discuss your application further at .
A2Dominion are proud tobe a family friendly employer.
Everyone is welcome at A2Dominion Group. We know that equality, diversity,and inclusivity make us better. We embrace the unique contributions of ourpeople and seek to create a workplace where everyone feels like they belong.Find out why our people love working with us."
Join us at A2Dominion, where your expertise will be integral to our recoveryjourney, creating lasting positive changes in the lives of our customers. Ifyou possess the right motivation and drive to contribute to our recovery andchange initiatives, we invite you to apply and be a crucial part of our team.