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- Provide end-to-end customer support for repairs, from initial contact to resolution, for both internal and external repair jobs.
- Offer technical assistance to colleagues to ensure repairs are completed accurately the first time.
- Be the primary contact for incoming calls to the 'duty desk'.
- Give feedback on diagnostic scripts and provide staff training as needed.
- Communicate with customers, advising on minor alterations, improvements, and rechargeable repairs.
- Monitor job progress and ensure contractors meet performance standards by managing incomplete jobs.
- Coordinate joint inspections with contractors and relevant authorities when necessary.
Technical Support Coordinator - Milton Keynes, United Kingdom - Grand Union
Description
Technical Support Coordinator (Repairs Hub)
Milton Keynes
£36,854.02 per annum
Full Time
Permanent
As a Technical Support Coordinator, you'll be at the heart of our collaborative and supportive Repairs Hub team, providing essential technical advice and support. From diagnosing repairs to coordinating with external contractors, you'll help ensure timely progress and excellent customer experiences. This role isn't just about getting things fixed - it's about enhancing our customers' lives and fostering a positive working environment.
What you'll be doing