Client Implementation Coordinator - Remote, United Kingdom - Blackline Safety

Blackline Safety
Blackline Safety
Verified Company
Remote, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Blackline Safety is looking for a full-time Implementation Coordinator to welcome new clients to Blackline and support them through a successful deployment of our solutions.

We have a world-class portfolio of safety solutions, and we are looking for a Implementation Coordinator with a passion to match.


WHO ARE YOU?

  • You believe in a customerfocused company
  • You thrive in a fastpaced environment, are an excellent multitasker, and setting priorities
  • You take initiative and are a selfstarter
  • You are a goaloriented, energetic leader, focused on making and maintaining meaningful connections with clients
  • You carefully listen to feedback and use what you learn to continuously test, enhance and personalize the customer experience
  • You are curious, collaborative teamplayer and take ownership of your role and responsibilities

WHAT WILL YOU DO?

  • You will be the primary point of contact for new Blackline customers and customers undergoing major account changes
  • You will work to understand Customers criteria for a successful deployment
  • You will create online account structures and provide training on Blackline solutions, allowing the customer to gain the most from their investment in Blackline products and services
  • You will set the stage for the longterm customer relationship with Blackline

RESPONSIBILITIES

  • Initiate and manage multiple deployment projects through completion in a timely manner.
  • Manage multiple deployment projects at a time with a broad variety of size and complexity.
  • Handson project management, including initiation, planning, and execution of projects and accountrelated activities, facilitating resolution of issues and roadblocks.
  • Design customer accounts to reflect the clients needs and for optimal use, growth and transparency. Hosting in person and webbased training sessions and meetings to end users and executive.
  • To become and remain knowledgeable of Blacklines offerings, products and best implementation practices able to provide expert advise to clients.
  • Ability to challenge, recommend and redirect teams as well as client expectations as necessary for successful program and project delivery.
  • Actively looks for ways to improve process efficiencies and effectiveness.
  • Support field trials and the rollout of new products/features and assist other teams with customer communications when required.
  • Communicate key learnings, relevant client information and requests to the appropriate internal teams
  • Support internal Blackline teams when working with clients speaking your languages of fluency.

SPECIFIC TASKS

  • Assign new projects based on volume and workload to the CIC's
  • Manage the Implementation team inbox forwarding messages appropriately
  • Directing Survey responses to appropriate team member
  • Document Team Meeting Minutes
  • Consolidate Survey responses quarterly looking for trends
  • Support HubSpot/CRM Development Project
  • Report trends and KPI's to team management sharing insights

SKILLS AND PREREQUISITES:


  • Ability to communicate clearly and effectively in all situations
  • PMP certification is strongly preferred, proven experience in project management will be considered
  • Excellent time management and organizational skills, with the ability to multitask up to 40 clients/projects and shift priorities in a dynamic working environment
  • Must be detailedoriented and accurate in all work activities
  • Proficient in Microsoft Office, PowerPoint, Outlook, Word and Excel
  • Fluent in English and at least one other core European language (French preferred)
  • Arabic language skills are an asset.

About Blackline Safety


Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products — we offer the broadest and most complete portfolio in the industry.

We monitor personnel working alone in populated areas, indoors within complex facilities, and employees operating in the most remote reaches of our planet.

Our products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gases.

Our products save lives. Our design, marketing, customer care, sales, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (


TSXV:
BLN).
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