Technical Support Advisor - Oxford, United Kingdom - Independent Resourcing Consultancy

Independent Resourcing Consultancy

Verified Company

Oxford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Technical Support Advisor - 2nd Line:

Job Reference:

Date Posted: 15 March 2023

Recruiter: Independent Resourcing Consultancy
Location: Oxford, Oxfordshire
Salary: On Application
Sector: IT
Job Type: Permanent
Contact: Peter Wright

IRC are currently working with one of the UK's leading IT, Telecoms & Connectivity Managed Service Providers in the country who have grown from strength to strength over recent years vis a number of strategic acquisitions.

Due to continued growth, we are looking for a Technical Support Advisor with Office 365, Windows Server, Desktop Support, Networking, and Wireless Systems experience to join the Service Desk and provide 2nd Line Support whilst making sure the client receives excellent customer service and is kept up to date at all times.

Primary Responsibilities

Manage tickets assigned and keeping systems up to date.
Answer the phone within the agreed target time and meet any agreed personal targets.
To diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress.
Route Calls into the Field when a fault cannot be fixed remotely.
To update Management on any outstanding faults that breach SLA, in a timely manner.

Essential Skills

Experience with Windows Desktop (7, 8 & 10)
Experience with troubleshooting Outlook
Good knowledge of Active Directory, Exchange, Office 365, Group Policy, DNS, Network domains, backup solutions, virtualization, firewalls and routers.
Experience with troubleshooting printers
Excellent telephone manner & strong customer service skills

This is an outstanding opportunity that would suit a 2nd Line Support Engineer with excellent communication and interpersonal skills who is able to build rapport with clients naturally.

We are looking for someone that is looking to take their career forward to the next level, in a company that offers scope for career progression & development.

For more information and a full job description, please get in touch or send an up-to-date CV.