Employee Relations Advisor - London, United Kingdom - World Fuel Services

World Fuel Services

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Employee Relations Advisor

CONTRACT:
Fixed Term Contract - up to 12 months

COMPANY BACKGROUND
Headquartered in Miami, Florida, World Fuel Services (

NYSE:
INT) is a global energy management company involved in providing supply fulfilment, energy procurement advisory services, and transaction and payment management solutions to commercial and industrial customers worldwide.

World Fuel Services sells and delivers liquid fuels, natural gas, electricity, renewable energy, and other sustainability solutions to its clients at more than 8,000 locations in more than 200 countries and territories through its Marine, Aviation, and World Kinect Energy Services divisions.

Purpose of the Job

To support all employee relations activity across the UK working closely with the HRBPs to ensure HR priorities are aligned to the business' strategy.

You will work closely with business managers at all levels, acting as the first point of HR contact ensuring efficient, seamless and value-add employee relations (ER) processes and procedures that are fit for purpose and best in class for the business.

You'll help sustain a culture of line management ownership, facilitating a pragmatic, best practice and human approach to ER. You'll be responsible for driving and supporting the timely conclusion of both low and high complexity ER matters.

Principal Responsibilities

Stakeholder Management

Proactively highlighting ER issues and potential risks to the business, making recommendations for improvement and ensuring their implementation
Provide operational and best practice advice, facilitation, resolution and support for managers and staff on a variety of people issues including case management, interpretation of terms and conditions, employment law, policies and procedures
Ensuring that business views are taken into consideration where necessary

Case Management

Deliver effective and proactive HR support for employee related issues in the business e.g policies & procedures, performance management, employment legislation, disciplinary & grievance, etc.
Ensure all advice is compliant with policies and procedures and legislation
Consistent focus on attendance management to resolve long term cases effectively and ensure persistent shortterm absence is addressed
Liaise with people managers, occupational health providers and HRBP on all occupational health referrals and ongoing review matters
Assist line managers with informal performance issues and performance improvement processes
Prevent risk of employment tribunal claims to the business where possible, supporting colleague wellbeing and challenging inconsistent decisions
Support HRBP where necessary on Employment Tribunal cases and administrational tasks
Assist in note taking at formal meetings as necessary.
Escalate complex and potentially highrisk case management to minimise risk and any other escalations as appropriate to HRBP

Coaching and Development

Assist with coaching, developing, upskilling and influencing people managers on their accountabilities to improve the colleague experience
Coach and advise on employee relations matters, supporting with the relevant processes such as investigations, disciplinary, grievance, postemployment complaints, performance, flexible working requests, absence management and health capability issues
Coaching managers on various tools that are available to effectively complete company processes
Promoting learning tools that are available to develop manager skills and competencies and identifying new opportunities for learning
Assist HRBP with learning needs analysis to identify the performance skills, competencies or capabilities improvement needed

Management Information & Reporting

Update appropriate tracker systems to ensure all casework is logged providing clear case updates and allowing data analysis of ER related activity
Supporting with the creation and analysis of management information reports to support the HRBP to shape approaches, consequence management and to share relevant trends analysis to stakeholders
To review management information in relation to ER matters and case history in order to identify trends and "hotspots" requiring possible intervention

Projects

Contributing and assisting with global initiatives that are rolled out across the business and ensuring the delivery to noncomputer based colleagues
Assist in the development and analysis of company policies/procedures to ensure they are f