Jobs
>
Edinburgh

    1st Line Technical Support Team Leader - Edinburgh, United Kingdom - GoFibre Limited

    GoFibre Limited
    GoFibre Limited Edinburgh, United Kingdom

    3 weeks ago

    Default job background
    Description

    1 st Line Technical Support Team Leader

    Edinburgh Hybrid

    Who We Are

    At GoFibre we're on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.

    Our story is only just beginning. We're growing fast and we don't intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We've recently raised, and committed, a £164 million investment for our infrastructure, service and people through our top-notch partnerships, and we're confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses by 2025. We have fantastic offices to allow colleagues to connect and catch up

    What will you be working on

    • Responsible for the management of the 1 st Line Technical Team
    • Managing the development plans for your team, including one-to-one meetings, performance review programmes and staff engagement.
    • Support the monitoring of the wireless and fibre network systems through your team.
    • Early incident identification is necessary to allocate engineers and achieve rapid resolution.
    • Support the coordination of information flow during major incidents.
    • Involved in the creation of training programmes for the upskilling of engineers into their functions.
    • Responsible for ensuring there are sufficient engineers with the appropriate skills set available on each shift.
    • Support the creation and consumption of departmental documentation for employee onboarding, development and procedures.
    • It is expected that this role will take a lead in the formal implementation of the ITILv4 framework across the Technical Support function

    What you will bring to the role

    • Experience in lead ing, mentoring and co-ordinating an experienced 1st line technical team
    • Successfully developed and maintained monitoring platforms (Zabbix etc)
    • ITIL v4 Foundation
    • Juniper JNCI P (JNCI P -ENT, JNCI P -SP etc), Cisco CCNP (CCNP-RS, CCNP-SP etc) and/or Fortinet NSE 5 certified.

    How we work

    Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success.No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We're always learning and we thrive under pressure, because we support one another and have some laughs along the way. We're all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing.

    Sound like the kind of place you want to work? If so, read on...

    We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we're all part of the rich GoFibre family and we're unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another.

    Are you ready for the challenge? Get in touch now, we can't wait to hear from you

    #LI-SN1

    #J-18808-Ljbffr
  • SSP

    Team Leader

    1 week ago

    SSP Edinburgh, United Kingdom

    **Team Leader** Team Leader at Starbucks Edinburgh Airport.** · **Pay rate**:£11.50 a**nd an extra £1.50 per hour for hours worked between midnight and 6am, bringing your rate of pay to £13.00 per hour · Come and join the team at Starbucks Edinburgh Airport. · Thinking about what ...

  • SSP

    Team Leader

    2 weeks ago

    SSP Edinburgh, United Kingdom

    **Team Leader** Team Leader/Supervisor at AMT Coffee - Edinburgh Haymarket Station** · **Pay rate **£11.00 **per hour.** · You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail. · You may not know us by name, but you will know us fro ...

  • SSP

    Team Leader

    3 weeks ago

    SSP Edinburgh, United Kingdom

    **Team Leader** Team Leader/Supervisor at AMT Coffee - Edinburgh Haymarket Station** · **Pay rate **£10.50 **per hour.** · You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail. · You may not know us by name, but you will know us fro ...

  • Barburrito

    Team Leader

    1 week ago

    Barburrito Edinburgh, United Kingdom

    **Are you passionate about leading a team to success? Are you enthusiastic about delivering brilliant customer service?** · We have an exciting opportunity at Barburrito for a **Team Leader **to join our team at our store. If you are passionate, enthusiastic and ambitious, this c ...

  • Autism Initiatives Scotland

    Team Leader

    3 weeks ago

    Autism Initiatives Scotland Edinburgh, United Kingdom

    **Team Leader** · **Edinburgh** · **Madelvic Housing Support Services** · **£30, £31,634.00 p.a.** · **39 hours per week** · **Job Reference: TL/EDIN-M/303** · Are you looking progress your social care career? · Do you want an opportunity to make a genuine and positive difference ...

  • Autism Initiatives

    Team Leader

    2 weeks ago

    Autism Initiatives Edinburgh, United Kingdom

    **Team Leader** · **Shandon Housing Support Services** · **£30, £31,634.00 p.a.** · **39 hours per week** · **Job Reference: TL/EDIN-SH/302** · Are you looking to progress your social care career? · Do you want an opportunity to make a genuine and positive difference to people's ...

  • Cineworld Group Plc

    Team Leader

    3 weeks ago

    Cineworld Group Plc Edinburgh, United Kingdom

    **Team Leader - Edinburgh**: · Location · Edinburgh · Business Area: · Cineworld Cinemas, Internal · Job type: · Full Time Contract · **Salary**: · £23,500 + Location Allowance · Contact name: · Daniel Andrews · Job ref: · 052416 · Published: · about 5 hours ago · If it is a litt ...

  • Manor Grange Care Home (EA)

    Team Leader

    1 week ago

    Manor Grange Care Home (EA) Edinburgh, United Kingdom

    Manor Grange Care Home is looking to recruit a Team Leader Nights (SVQ Level 3), to join our luxury, purpose-built care home. · Our care home is situated in the charming setting of Pinkhill, providing excellent residential, nursing, dementia, and respite care for up to 83-residen ...

  • Children 1st

    Team Leader

    2 weeks ago

    Children 1st Edinburgh, United Kingdom

    **A fantastic opportunity to join the Children 1st** **team in Edinburgh** · Children 1st have a long history of working with children anA fantastic opportunity to come and join the Children d families in the city. We have been building a new approach to help children affected by ...

  • Cineworld Group Plc

    Team Leader

    2 weeks ago

    Cineworld Group Plc Edinburgh, United Kingdom

    **Team Leader - Edinburgh**: · Location · Edinburgh · Business Area: · Cineworld Cinemas, Internal · Job type: · Full Time Contract · **Salary**: · £23,500 (plus £625 location allowance) · Contact name: · Dan Andrews · Job ref: · 050976 · Published: · about 5 hours ago · **Team L ...

  • 21 Health and Social Care Ltd

    Team Leader

    3 weeks ago

    21 Health and Social Care Ltd Edinburgh, United Kingdom

    **Fostering & Adoption Team Leader with a Local Authority** · 21 Health & Social Care have an excellent Social Work Team Leader opportunity within a Family Centre Care Team for a Local Authority across the central belt. This post will be for 10 months starting in May. · **Experie ...

  • Scottish Action for Mental Health

    Team Leader

    2 weeks ago

    Scottish Action for Mental Health Edinburgh, United Kingdom

    Around since 1923, SAMH is Scotland's national mental health charity. We have represented the voice of people most affected by mental health problems in Scotland for almost 100 years. Today, in over 60 communities we work with adults and young people providing mental health socia ...

  • Visualise Scotland

    Team Leader

    3 weeks ago

    Visualise Scotland Edinburgh, United Kingdom Part time

    **Applicants outside of the UK will NOT be considered at this time.** · Are you looking to make that step up the ladder in social care? Visualise Scotland, an Edinburgh and East Lothian based organisation, are recruiting for Team Leaders to join our Housing Support services. We a ...

  • BranWell Ford

    Team Leader

    3 weeks ago

    BranWell Ford City of Edinburgh, United Kingdom

    Title: Team Leader & Pension Administrator · **Job Type**: Perm · Specialism: Third Party Administration · Workstyle: Hybrid working · County/Region: City of Edinburgh · Salary/rate: Negotiable · Job ref: CB18365 · This is an exciting time to join this pensions consultancy during ...

  • Sacro

    Team Leader

    3 weeks ago

    Sacro Edinburgh, United Kingdom

    Sacro's mission is to deliver life-changing services that empower people, give hope and protection, and help to build safer communities_ · **Veteran's Mentoring Service** · **Team Leader** · **Locations: Central Belt** · **22.50 hours per week** · Sacro Defined Contribution Pensi ...

  • Autism Initiatives

    Team Leader

    3 weeks ago

    Autism Initiatives Edinburgh, United Kingdom

    **Team Leader** · **Edinburgh** · **Madelvic Housing Support Services** · **£30, £31,634.00 p.a.** · **39 hours per week** · **Job Reference: TL/EDIN-M/303** · Are you looking progress your social care career? · Do you want an opportunity to make a genuine and positive difference ...

  • SSP

    Team Leader

    3 weeks ago

    SSP Edinburgh, United Kingdom

    **Team Leader** Team Leader at The Beer House at Edinburgh Waverley Station.** · **Pay rate £10.50 per hour.** · You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail. · You may not know us by name, but you will know us from our bran ...

  • Marston Holding Limited

    Team Leader

    3 weeks ago

    Marston Holding Limited Edinburgh, United Kingdom

    Vacancy ID: · - Town: · - Edinburgh · - Closing Date: · - Salary: · - £13.04 · - Here at NSL, part of Marston Holdings Ltd., we are not just the "parking people"; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members p ...

  • Scottish Government

    Team Leader

    1 week ago

    Scottish Government Edinburgh, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £52,355 - £65,276**Job grade**: · - Grade 7- C1**Contract type**: · - Permanent**Type of role**: · - Policy**Working pattern**: · - Full-time**Number of jobs available**: · - 1Contents · Location · About the job · **Benefits* ...

  • The Perfume Shop

    Team Leader

    1 week ago

    The Perfume Shop Edinburgh, United Kingdom

    **TALENT. PASSION. SPARK** · Contracted hours: 37.5 · Pay rate: £11.90 per hour · The Perfume Shop is the largest single category fragrance retailer in the UK. We've been on the Best Companies to Work For list, been awarded #7 in Top-Rated Retail Workplaces, and won the 2019 Onli ...