Senior Customer Service Executive - Leicester, United Kingdom - Consultus International Group

Consultus International Group

Verified Company

Leicester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Not just Customer Service_

Voted as 'Consultancy of the Year' with the 'Best Business Solution' at TELCA 2021, Consultus is a leading provider of net zero and energy services.

Our Customer Services team is our face and we're proud of how they represent us.

Lauded for a 'world-class' service, we have one of the highest client retention rates in the industry and have been voted 'Most Trusted Consultancy' for 2 years running.

Why are we different? It's more than a customer-first mindset, it's a different way of thinking. We think outside the box and work together to deliver solutions for our customers. Everyone in the Consultus family is important and your opinion matters

The Consultus International Group is a cause-driven business, on a mission to leave the planet in a better place than it is now.

At the forefront of innovation, we're looking for great minds to help us support people on their Net Zero journey.

Our Senior Customer Service Executives are:

Able to lead by example you will eventually help to train new starters
Experienced in customer service with a customer focus
Relationship builders with personality we want to see the real you
Computer literate (MS Office/365) with a focus on attention to detail
Good communicators, particularly over the phone

_We are invested in you_
We want to build a team for the future, not just today. That's why we're committed to your development and wellbeing and value your opinion. As part of your role, you will have your say on how we can improve.

We understand that everyone has their own needs, which is why we provide our people with Perkbox rewards.

Perkbox allows you to create a benefits package which is unique to you In addition, you'll receive:

Extensive training and development, to help you become the best
A clear Progression Pathway
External 'Employee Assistance Programme' and continuous initiatives, to support mental and physical wellbeing
Flexible Working Scheme, to ensure a comfortable worklife balance
Enhanced annual leave entitlement
Enhanced maternity/paternity/adoption leave pay
Access to company Bonus Schemes

_Become an expert with us_
We will provide you with a great understanding of the energy industry.

After initial training, you will as part of your role:

Maintain relationships with relevant clients, internal stakeholders, and suppliers
Submit tender requests and providing recommendations to the client (flex/fixed contracts)
Review client estates quarterly for accuracy check for additions and deletions
Update monthly strategic internal reports
Assist in the review of client metering contracts and update systems accordingly
Assist in the management of complex queries associated to your specific portfolio as well as providing cover for fellow team members when absent we have a supportive culture
Drive company revenues and identify new business opportunities
Where required work independently to resolve queries and liaise with clients
Assist in resolution of objections and rejections
Phone clients and participate in client meetings
Delegate where required
Deliver the training to new starters

**_Committed to inclusion and diversity_