Customer Experience Assistant - Leicester, United Kingdom - Octopus Energy

Description

We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

You'll chat with customers over the phone and via email whilst being given the freedom to help them in a way you too would like to be helped.

They send us poems, artwork, handwritten letters, and photos of their family, babies, and pets and we love itThey are the most enthusiastic, determined, curious crew who love being part of disrupting the energy industry but also sharing our mission to humanise the customer service experience.

We'll help you build your knowledge and be committed to your development.

Talk to our customers over the phone or via email, resolving their queries and perhaps engaging with other suppliers too.

Working in Operations, you'll be at the heart of everything we do - helping our customers.
Taking full responsibility for all issues that you come across, you'll be delivering end-to-end customer service. you'll be fully trained in every aspect of the customer experience and be able to help with any problem.
Every day, you'll be tasked with bringing about awesome solutions while keeping up with rapid-fire change as we grow.
Location - LeicesterSalary - £23,400Hours - M-F: 9am-5:30pm, after probation (6 months) every 3 months, an emergency shift which is 8am-3pm OR 3pm-10pm (weekend OR weekday), can be done from home

Second Stage:
Engage in our dynamic virtual assessment center day.

Our people are our strongest asset, and the unique skills and perspectives people bring to the team are the driving force of our success.