Customer Support Advisor - Hebden Bridge, United Kingdom - The Curve Group

The Curve Group
The Curve Group
Verified Company
Hebden Bridge, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Customer Support Advisor


Location:
Mytholmroyd, Hebden Bridge


Salary:
£22,000 per annum


Who you'll be working for


Our client is the UK's Largest Garage Equipment Workshop Service & Spares Provider and is part of a European group that's active in multiple industries including manufacturing, distribution, and service within the automotive aftermarket.


Job Purpose

Main Responsibilities

  • For all enquiries, accurately log the customer details and the nature of the enquiry and / or equipment type, make, model, serial number and problem description where applicable.
  • For equipment enquiries pass details to relevant persons for further action
  • For service enquires confirm the engineer attendance / resolution in accordance with customer service level agreements
  • Courtesy follow up calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks.
  • Record customer complaints in line with the company procedures and / or resolve and close customer complaints applicable to your actions.
  • Other adhoc tasks necessary to support the business.

Typical Skills & Experience

  • Customer service call centre or administrative experience
  • Customer focus attitude, with a polite and professional manner
  • Strong attention to detail and accuracy
  • Excellent levels of communication at all levels
  • Works well in a team environment
  • IT literacy
  • 5 GCSE's including English and Mathematics

Benefits

  • Pension Plan
  • Life Assurance


  • Employee Assistance Programme

  • Family cover
  • 25 days holiday (26 after 5 years) plus bank holidays

Salary:
£22,000.00 per year


Benefits:


  • Company pension
  • Cycle to work scheme
  • Free parking
  • Life insurance
  • Onsite parking
  • Private medical insurance
  • Referral programme

Schedule:

  • Monday to Friday

Work Location:
One location
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