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- Handling Quarterly Business Reviews with existing customers
- Working closely with sales team to assist in onboarding of new accounts
- Responsible for upsell and renewals of existing accounts
- Main POC for contacts in businesses 1,000+ headcount
- Taking a data-driven approach, assisting customers to understand key insights and get the best use from the solution
- B2B Experience as a Customer Success or Client Success Manager
- Experience in the SaaS sector strongly preferred
- Working with Customers of 1,000+ headcount
- Experience dealing with internal sales teams is a strong plus
- Analytical mindset; ability to work with complex data and communicate this back to customers in order to make informed business decisions
- Ability to work hybrid from London HQ
Customer Success Manager - London Area, United Kingdom - Space Executive
Description
Our client is a London-based SaaS scale-up, offering sales intelligence platform for businesses to identify opportunities to sell into the public sector.
They are looking for an experienced Customer Success Manager, with experience managing; onboarding, upselling, and renewals, with 1,000+ headcount businesses.
The role:
Your profile: